west elm

Reviews, get directions and contact details for west elm

Address: 380 N State Rt 17, Paramus, NJ 07652, USA

Phone: (201) 261-2552

Website

State: New Jersey

Zip Code: 07652

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: Closed

Update Info

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Reviews

Horrible experience, scam artist and manipulators! The sales woman named Jen, assisted me and told me, I had to sign up for the credit card in order for me to receive the 30 percent off. I found out from another sales representative that I didn't need to sign up to get the 30 percent off. 

She lied so that she can receive commission on every person who signs up to a credit card. When she was caught in her lies, she tried to tell me I misunderstood! However, I wasn't the only person she did this to! 

I made two inquires on my credit and then told the furniture will arrive at different times.. months in between for living room furniture! I complained to the manager, but it was as if everyone was in on a scam! No customer service, for high quality items? I even doubt the quality in their furniture, because they hire the worst type of conartist!!! 

I thought by going to Paramus and a creditable company, I could trust them!!! However, I was better off going to Paterson, NJ and being treated better!!!

 7 years ago (17-01-2018)

We loved their Axel leather sofa and we had to buy it, but after reading all the negative reviews about their shipping mishaps, we decided to buy it and follow up on the status of the shipping a day after we bought it. 
Ended up that that they actually didn't place the order that day and my call almost served as a reminder. I highly advise calling them and asking for the "Job #" or "Order #" the day after you buy anything...That the only reason why I'm dropping one star...

...Aside from that, their merch and service is top notch and next to none. I highly recommend them.

 7 years ago (05-09-2017)

I spent thousands of dollars at West Elm in the past few months and have had issues with almost every single order I have placed. The Halsey sectional sofa is already falling apart and the most recent situation is that they sold me Slope chairs ($399 each) and since the boxes wouldn't fit in the car we took them out of boxes, which makes the item final sale. When we got home and removed the wrapping off the chairs, one had a large stain on it. I took pics and emailed customer service immediately who took 2 days to reply saying I have to call the store - useless. Called the store, they took hours to get back to me and it was a stock person who called me back being rude and accusing me of damaging the chair on my way home - because a chair can get stained in the back of a car considering it is wrapped in plastic???? The manager never called back, I spent $400 on a damaged chair and wasted a bunch of time and effort. NO SHAME!

 7 years ago (20-09-2017)

John was very helpful and knowledgeable. He went the extra mile to get us new merchandise when we thought we were taking a floor sample. Great experience with John!

 7 years ago (01-09-2017)

Ask for Shandi ... she is amazing and really wants to make sure you get the best deal for the least hastle ... she loves her job ...

 7 years ago (02-10-2017)

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Reviews, get directions and contact details for west elm

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