West Lake Houston Automotive

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About

We Are Your Dealership Alternative!

Story

We are a family owned and operated full service auto repair shop that has been proudly serving the Kingwood area since 2006. Our goal is to provide personal touch, high quality workmanship to every vehicle that enters our shop. Our ASE Certified mechanics have the experience necessary to properly take care of your car repair needs, from brakes to heating or AC repair, to suspensions and alignments. Our labor is backed by a 1 year, 36,000-mile warranty. If you are tired of feeling taken advantage of or putting up with low quality work, give us a call, you won't be disappointed!

Address: 3221 W Lake Houston Pkwy, Kingwood, TX 77339, USA

Phone: (281) 360-0772

Website

moc.liamg@1otuahlw

State: Texas

Zip Code: 77339

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

I have heard some good things about this place since management has changed. They have some really sharp technicians over there now and customer service that makes "extra" in extraordinary service the standard. I recommend this place to take car of  Your automotive services.

 9 years ago (06-12-2017)

When I moved to Kingwood two years ago, I drove an old 2005 Ford Escape. I always had a lot of anxiety about taking my car for service and especially inspections after being pressured to pay for repairs I didn't need just to get my inspection sticker at other places I'd taken it. 
I chose to bring my car to West Lake Houston Automotive after reading so many positive reviews and it was definitely the right choice. Everyone in the front office as well as any guys I've met from the garage are all extremely helpful and friendly. Any issues are explained clearly and the prices are so fair! 
When I bought my new car last spring, I made the mistake of taking it to the dealership for my first free oil change/tire rotation and the skeevy service staff and gnarly waiting area guaranteed I'd never be back. As long as I live anywhere near Kingwood, I will never take my car anywhere other than West Lake Houston Automotive.

 9 years ago (07-01-2018)

This is the first time I ever used them.  My wife brought me the sockets used to remove the locking wheel studs.  The mechanic did not put them back in the proper tool box in the car.  They were left in the glove compartment!!!  I guess I should be grateful I got them back.  Not happy for my first visit.

 9 years ago (26-09-2017)

Had my brakes replaced by them January 2016.  They turned all four rotors and put new ceramic pads on all wheels.  I don't drive many miles on the truck but I am pretty consistent.  All seemed good for about a year until Truck started to stutter badly when breaking.  I basically ignored it for another 8 months until it got really bad.  Figured I needed to change my brakes (forgot I had them done in 2016, thought it was 2013) and noticed some very unusual wear on the front rotors.  Only the outer edge was wearing a deep grove, on both right and left tire.  This is not normal wear and tear for brakes.

Took back to West Lake Houston Automotive so they could check the work.  My warranty was expired due to time (1 year), but I figured the wear on front brakes was unusual enough to warrant concern on their part.  Instead, I am told this is normal (it isn't) and only thing they would do is give $100 off for a whole new brake job for 2 year old brakes (paid about 500) which would be 950.  

I didn't expect some full refund or job, just some responsibility for the condition of the front brakes (rear brakes ended up being perfectly normal).  Felt the offer really didn't accept responsibility for a mistake on the job/materials/whatever.

TLDR

1.  They are right, I was out of warranty
2.  They were wrong, that it was normal wear and tear for front brakes.  Highly unusual problem.

Honestly, more upset that they would say this is normal wear and tear, and how brake systems work.  Also said rotors warp, which is an outright mistruth.   Number one rule, don't lie to customers, because many of them know the truth.

 9 years ago (20-11-2017)

Took my truck to dodge to get a manifold leak fixed and they wanted to replace my whole engine also service was awful. So I took my truck to westlake Houston automotive. Phenomenal customer service. They kept me informed at all times during the repair process. Did the repair on my manifold it works perfect. They also fixed my door actuator. The locks work better than before.  I recommend this place to anyone. Keep up the good work guys.

 9 years ago (16-07-2017)

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