Western Dental & Orthodontics

Reviews, get directions and contact details for Western Dental & Orthodontics

Address: 115 Berkeley Way, Berkeley, CA 94704, USA

Phone: (510) 982-0300

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State: California

Zip Code: 94704

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Reviews

Spent 1.5 hours on what should have been 15 minutes in total, no respect for my time whatsoever. I overheard lots of other patients being told they need "deep cleaning", and after waiting for eternity, they told me I needed it too, and it would cost ~950$ after insurance. Feels very scam-like, where they seem to just tell everyone they need an expensive deep cleaning, and fleece them. Don't trust them, I'm not going back.

 8 years ago (20-09-2017)

If I could, I'd give this place a 0-star review.
Worst dental office I've ever been. And I'm writing this review only because how bad this place is.

1. After xray done by the assistant, the dentist came in, with NO introduction or greetings, poked my gums around very hard and caused pain. 

2. Dentist was trying to push me to get intermediate/deep clean (cost $400+ out of pocket)because of some stain/ tartar.
3. My instinct told me was probably wrong, as I have a relatively good dental hygiene. So I firmly requested  for a general cleaning, the dentist said "no, we can't give you regular cleaning on your case"

Of course i left, and got my teeth cleaned at another place, with no extra cost. I was confirmed that my stain only needed regular cleaning.

4. Also before I went to the current clinic, I requested my x Ray to be transferred from Western Dental, and was told I need to.pay $5 for a paper copy, and $20 for email copy. With the same suspicion they are trying to rip money, I called their general office grievance dept, was told that records should be provided to patients for FREE!

So everyone please reconsider if you want to go here. And every time they recommend something to you, know your rights, ask the price and get a second opinion!

And to Western Dental: If you don't want to risk closing down soon, please be honest to your patients and improve your customer service.

 8 years ago (11-07-2017)

I just received a call from them to “confirm my appointment for tomorrow” they didn’t ask who I was, well me who the appointment was for, or give me any further details. When I said they must have the wrong number because I didn’t book an appointment they said “Thank you so much we will see you tomorrow and hung up”. I’m not even a patient and they were AWFUL. Hopefully whoever they were trying to call doesn’t go their appointment tomorrow, the place doesn’t deserve the business.

 8 years ago (20-09-2017)

Worst dental office in history since 2004. My appointment was 11:30AM. Got there 11:15AM. I simply left at 1:30PM. They didn't bother to check with us. I told them I been waiting since 11:15, they basically we let them know. Hello I'm here for clean up not a heart surgery. Wasted my time, I got life too and don't have time to wait while you take your patient in and out.

 8 years ago (26-05-2017)

I gave this place a chance. This is a very poor practice. There are so many reasons why anyone should not go here. Please for the love of god do not go to Western Dental. Massive wait times, spontaneous appointment cancellations, poor quality and expensive. My experience is not an anomaly please listen to all these reviews.

 8 years ago (17-08-2017)

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Western Dental & Orthodontics

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