Windmill All Suites Surprise

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Address: 12545 W Bell Rd, Surprise, AZ 85378, USA

Phone: (623) 583-0133

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State: Arizona

Zip Code: 85378

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Reviews

The hotel is s bit older but they are beginning to do renovations and the new rooms are very nice. The staff is warm and really answer and help through all concerns. Really enjoy coming here for business trips has a nice meeting hall

 8 years ago (09-11-2017)

Front desk receptionist was friendly and efficient. Our room was comfortable and mostly clean. The bathroom showed some mildew stains that could be bleached. Loved that the bedroom could be separated from the bathroom and living room.Bed was comfortable. Cute little kitchen area with microwave, sink, and mini-fridge along with bar stools. The property was beautiful. We ate breakfast on the patio next to the fountain. Breakfast was well-stocked and staff very attentive. Overall, VERY satisfied with our stay!

 8 years ago (30-07-2017)

Pretty nice place. All the staff are exceptionally nice. Super place for kids with a nice pool. Great buffet breakfast. The one caution I'd give is that they are not well prepared to deal with disabilities, and offer zero "bell boy" services. I arrived with my dad in a wheelchair and four pieces of luggage​. When I asked for help getting to our room, they sent a maintenance man who told me he couldn't help with my dad because of liability. He then disappeared. Thanks to the kindness of a guest I was able to get to our room on the second floor. Later that evening when we returned from dinner, the elevators were out of order. Fortunately, the staff were very sweet and got us a room on the ground floor. They even helped move our stuff to the new room. Nice place overall, but don't come here if you're​ in a wheelchair or need help with luggage. 

 8 years ago (12-06-2017)

The hotel rooms need a deep cleaning. The carpets in the hallway are loose and fraying.
One day we were not provided with towels. When we asked for towels, we were told that we would have to come and get them ourselves. It seems that there may not have been adequate staff available.
The breakfast area was clean and the attendants were very friendly and helpful.

 8 years ago (12-09-2017)

First, hotel staff has been friendly.  Rooms are comfortable,  but as noted below can benefit with some maintenance. We stayed here several years ago and noticed that flat screen TV's have now been put in rooms, replacing the ancient tube style TV's. Free breakfast is included and is tasty and area kept clean.

So for the not so good and why only three stars. Hotel is in need of  maintenance and repairs. Elevators not working during our stay. Carpets show need for replacing in rooms, or at least stretched to remove wrinkles.   Carpet seams in hallway held together with duct tape.  Ice machine was also not working.  A/C was not working in room on night of check-in, room would only cool to 79 degrees. Front desk promptly resolved problem next day.

 8 years ago (14-10-2017)

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Windmill All Suites Surprise

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