aksarben ARS

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Address: 7070 S 108th St, La Vista, NE 68128, USA

Phone: (402) 331-1233

Website

State: Nebraska

City: La Vista

Zip Code: 68128

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Tyler, is an exceptional professional.  He explained everything in great detail and made sure I had a complete understanding of what was wrong and gave me multiple options as to how to go about fixing the problem. It came down to having to install a new water heater (the same day our house went on the market for sale), he walked me through all of the pricing models they had, which allowed me to make a easy decision. 
After he was done he walked me through everything and made sure that everything was completed and I knew how to properly use the water heater. He took his time cleaning up the area and took extra time to make sure no dust or other particles were left as we had 5 showings that evening to potential buyers. I would say, without a doubt, one of the most professional plumbers we have ever used. I am not one to write reviews, but I think Aksarben ARS and others know how important Tyler is to his company. Thank you Tyler for your wonderful job and look forward to only using Tyler in the future.

 7 years ago (28-02-2018)

Everything started fine.  Plumber was prompt, initially diagnosing dried putty around the shower drain causing the leak.  Bill would be $105 (one hours labor) and the $45 to show up.  When testing after found that drain pipe at the shower was cracked.  Plumber said he had to get a part and that the bill would be $451!   He got the part, installed it and charged $451 for the part and the $45 to show up.  We had a coupon for $55 off so the total was $441.  The plumber was there a total of 2 hours including going to get the part.  My wife paid.  When I got home I was stunned and went 2 days later to talk with the plumbing supervisor at Aksarben ARS.  Tom said he needed to talk to Jamie the plumber and find out how he got the number for the bill he did.  Some lady from the firm called the next day and explained that when replacing parts they come with their own time period so the price is not how long it takes to  install the part but what they can justify as a price.  Imagine what car mechanics could charge!  I cannot recommend these people and urge you to try another plumber.  Also get the price estimate before the work begins.

 7 years ago (12-02-2018)

Phiip E was awesome! He came in and fixed the pipe and provided me with lots of information about plumbing in the house.  After talking to him, I actually signed up for the home maintenance program.

 7 years ago (18-03-2018)

First let me start by saying that every tech I have ever had out to my house has been very professional and trust me when I say I believe that is every tech they have!  However, I did question how will trained they are as I have a heat pump in my house and when ever I ask a question or they make recommendation I seem to get multiple different answers!  This is extremely frustrating especially when one of them then says you are not listening to their recommendations and then notes that in the ticket!  Second, I purchased the heat pump from them and they have done all the maintenance to it! Even have the protection plan since they day I purchased it!  After 7 years one of the techs finally noticed it was not hooked up completely and the 3rd element has never been used causing excess strain on the other two, and guess what?  They need to be replaced!  Guess who had to pay for that?  Yep, yours truly!  I guess the good thing is it now fully hooked up or at least that is what I am told!  At that point you have to ask how after all these years and semi-annual check-ups does that get missed and how is that my fault or responsibility to pay for it?!  In the end I give them the two stars because of how polite and professional the techs are when they come to the house, if this was based on the service manager, I wouldn't give them a single star!  Even, after this I would still recommend them and still do, but it gets harder and harder as things like this seem to happen now every winter and they are still my choice when it comes to HVAC systems and plumbing!  I just hope things improve going forward!

 8 years ago (30-11-2017)

Hardly ever write reviews, but my service guy was the best. Although they were running late that day, Jeremy C, the technician,  didn't mind walking me through the process of performing maintenance and checks on my furnace. He also gave me tips on up-keeping my humidifier and even helped solve an issue with my fireplace free of charge. With a coupon, price for the whole service was only $50. Would use them again for sure.

 8 years ago (12-11-2017)

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