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Backlund Plumbing

  1. South Central Omaha
  2. Nebraska Plumber

Reviews, get directions and contact details for Backlund Plumbing

About

Backlund Plumbing is a family owned full service plumbing, drain cleaning, utility, and pumping company.

Story

Backlund Plumbing, serving Omaha NE,. is one of the area's oldest and most respected plumbing companies. We are a local, family owned , with experienced technicians who take pride in solving your plumbing problems. We know the frustration of a plumbing system that doesn't work and our licensed plumbers and customer service representatives will work hard to meet your needs. We are available 24 hours a day to handle your drain, sewer and other plumbing emergencies.

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Address: 6215 Grover St, Omaha, NE 68106, USA
Phone: (402) 341-0450
moc.gnibmulpdnulkcab@sirhc
State: Nebraska
City: Omaha
Zip Code: 68106


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Reviews
They were scheduled to come out on two occasions and both times nobody showed up. First time I called two days in advance to schedule appointment and was put in the 12-2 window. Was called at 2 saying they were running late. By 7 pm nobody showed up and I called and they said someone was still coming out that night. By 11 pm nobody showed up. Didn't get called until the following afternoon to explain what happened and that was only after writing a bad review. Chris (owner) called and profusely apologized that one of his technicians essentially blew it off. They were super busy so I can understand, no problem. Chris offered to come out himself but it couldn't be "right now," because they were too busy. No problem. I asked if he could come almost two weeks later because I was going out of town. He said "I will come look at it myself and it will be the cheapest plumbing job you will ever have. I have it add on my calendar." So the day before they were suppose to come back I called just to make sure everything was a go (given the first experience I didn't have much confidence). I talked to the woman who answered the phone and she knew nothing about it so she transferred me to Chris. No answer, so I left a message for him. I was never called back. So the next day I called again just to make sure somebody was going to come like I was originally told and again nobody knew anything about it. The woman this time said Chris was in a meeting and said she send him a text message. Once again nobody called me back and nobody showed up to fix my plumbing. It's been nearly a week later and I still haven't even had the two calls returned. I have never wrote an online review for any other service. But this has been such a poor experience I felt it was warranted.
7 years ago (23-01-2018)
I noticed the shower has been draining very slowly. Hoping the issue wouldn't become a major problem I called Backlund Plumbing and had them out the next day. The service tech (Mike) came out and was able to snake it out. He also did it in a timely manner but he spent time really cleaning the area up and making sure he left it as clean if not better then it was before he arrived. He was polite, courteous, professional, and would recommend them again!
7 years ago (08-02-2018)
Nothing but great things have been said about the quality of work that is done. Most recently I met Chris and Kyle on the Job site of a great friends new shop. These two have done magnificent work on the new Twins Auto building in Omaha. They are very professional and they have done a fantastic job with this commercial building. I will always recommend them to anyone!
7 years ago (18-02-2018)
Best experience with Backlund pluming they’re customer service representative was very polite, patient and very helpful. They went out of they’re way to ensure my issues was resolved. Would recommend them to anyone that needs a honest and reliable pluming company.
7 years ago (18-02-2018)
Very friendly and helpful the man the sent was great I forget his name but he came out right away and got the job done fast. I'm so happy to have my shower back. Thanks backlund plumbing
7 years ago (18-02-2018)
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