Alamo Rent A Car

Reviews, get directions and contact details for Alamo Rent A Car

Story

Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for vacation and other travel needs.

Address: 3400 University Blvd SE, Bldg K, Albuquerque, NM 87106, USA

Phone: (844) 366-0504

Website

State: New Mexico

Zip Code: 87106

Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 6:00 AM – 12:00 AM
Sunday: 6:00 AM – 12:00 AM

Update Info

Similar places near

Hertz 28 meter Janice was fantastic and provided a smooth experience selecting a car. She was even n...

Thrifty Car Rental 30 meter rented a compact here a month ago. Was 9 minutes over 24 hours so they charged anothe...

Hertz 24/7 64 meter So easy to rent from here. Friendly staff, easy to read map, the return was a snap a...

E-Z Rent-A-Car 64 meter Great service at Albuquerque rental counter. Terrific agent and excellent cars. They...

Enterprise Rent-A-Car 4 miles I had to leave the car before they opened on a Sunday morning. Somehow the car got l...

Budget Car Rental 5 miles They never complain when you return their vehicles stinking like pot.

Hertz 5 miles I made reservations for a 4 wheel drive car 2 months before my arrival in Albuquerque...

Priceless Car Rental 5 miles

Budget Car Rental 5 miles Wanted to charge me $100 for "excessive hair" (what they explained is it's actually "...

Enterprise Rent-A-Car 6 miles I use enterprise for most rental needs and since I moved to Albuquerque it has been o...

Budget Car Rental 6 miles Have been renting a car for trips at this location for about 3 years now. I believe h...

Avis Car Rental 6 miles Friendly helpful staff who went out of their way to accommodate me and my family, go...

Hertz 7 miles Had previously requested a Camry but was given a Nissan Altima. Car was dirty inside...

Enterprise Rent-A-Car 7 miles I have always been treated as a valued costomer every time I go to this location, at ...

Enterprise Rent-A-Car 7 miles I had questions regarding a bill. Alfonso was very helpful in answering my questions ...

Enterprise Rent-A-Car 8 miles The best experience, the manager and employee were very accommodating. Very friendly....

Hertz 8 miles The employee at the Hertz store was super nice, he asked questions about our trip to ...

Hertz 10 miles

Reviews

Got the SUV we wanted. Pleasant staff. Great vehicle. Should have been an easy in and out. 
Only negative, and it's a big one, is that we picked up the car at 10:30 pm on a Saturday night and that is evidently when Alamo does computer system maintenance. So everything was done by hand, pen and paper.  Paperwork at the rental counter and then again at the both exiting the rental lot. Ridiculous!!
Took over an hour to get out of there as there were 4 vehicles in front of me.  Employees said it happens every Saturday night. 
Someone needs to push computer maintenance by at least an hour or two.

 8 years ago (09-11-2017)

The customer service is horrible at Alamo. I called 2 weeks in advance made reservations and prepaid for a rental, I mentioned that my sister was going to be driving as well and they tell me "no problem." When I get to the airport to pick up car, there were several charges that I wasn't aware of or was never disclosed to me at the time of the reservation.
They were charging an extra $15.00 per day for an additional driver and $25.00 per day for car insurance. If they would've told me all this at the time of the reservation I would've prepaid for all of it. I cancelled the reservation the guy behind the counter tells me that I would get a full refund. When I called an hour later to confirm the cancellation and when to expect a refund, the customer service person tells me that there's a cancellation fee of $100.00. Why didn't the clerk at the airport tell me that? Why isn't Alamo rent a car upfront to people? Is this how they train their employees?  Obviously. Like Trump would say: their customer service "is a Disaster." I won't be giving them my business anymore.
I'll be calling until they wave that ridiculous cancellation fee and I get a full refund.
One more thing, when calling customer service they rush through the call and want to end it leaving you hanging with more questions unanswered. Very unprofessional.

 8 years ago (01-09-2017)

Alamo and National share personnel at the Albuquerque airport, which could be a good idea:  Except, a single individual is responsible for processing customers of both agencies.  In general this means you'll need to wait to check out a car.  Anyone with a reservation can check out in about 2 minutes, so if there's 4 people ahead, you wait 8 minutes. If the people in front of you don't have a reservation, add more wait time!  Based on my  experience, Alamo/Naional need more personnel.  Too, I reserved an intermediate car and was given a compact as no intermediates were available.  I took the car because I didn't wish to spend added time straightening it all out.

 8 years ago (30-08-2017)

Shortly after I picked up my rental, I started to lose air in one of the tires.
The following day it was practically flat. I called "Roadside Assistance" and they demanded $70 before they would come out. Outrageous!! The hotel was able to add air to the tire at NO CHARGE. Question: Why does Alamo feel it's fair for a renter to pay for a car THEY own?

 8 years ago (15-08-2017)

This location has great customer service. I got in the Alamo line, and the girl next door in the National booth called me over. Since they are the same company, she was able to complete my rental and get me on the road faster! I really appreciated that. There wasn't a hard push to get the CDW, roadside assistance or prepaid fuel, which was great! When we returned the car, we were helped promptly and I got my emailed receipt within minutes. Thanks Alamo!

 8 years ago (08-08-2017)

Comment on this business

Map, Satellite View
Street View

to add Alamo Rent A Car map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=alamo-rent-a-car&id=1171870&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/alamo-rent-a-car-i1171870.html" target="_blank" title="Alamo Rent A Car">Alamo Rent A Car</a></p>

Reviews, get directions and contact details for Alamo Rent A Car

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies