American Fork Hospital Emergency Room

Reviews, get directions and contact details for American Fork Hospital Emergency Room

Address: 170 N 1100 E, American Fork, UT 84003, USA

Phone: (801) 855-3300

Website

State: Utah

Zip Code: 84003

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I don't like having to leave bad reviews, but my experience with the emergency room here definitely requires one. We took my daughter here after she hit her head and had thrown up multiple times. The doctor who saw our daughter not only seemed disinterested in being there, but he also seemed incapable of explaining anything in a way that would allow someone to understand what he was saying or make a decision on treatment.

We ended up having some imaging done to make sure nothing was wrong and decided that since it was the end of the year we would do cash pay since we hadn't used up any of our deductible for the year and it was the end of the year. This offered a 40% discount which was better than if we had sent it through our insurance. 

I got a call about a week later telling me the total of what I owed. I specifically asked the person on the phone if that would be everything I owed on the account to which she responded YES. I paid the account, and then started getting bills in the mail.

I called today to speak with someone about why I was getting the bills and they said that they failed to make an adjustment, but that I still owed money on one of the bills that they sent me. This was different than what I was told before, and is simply frustrating that they can't figure billing out even without insurance involved.

Long story short, it is frustrating enough to have to pay someone a lot of money for  five minutes of their time when they have poor interpersonal skills, it is even more frustrating when they can't figure their billing out and charge you additional money after telling you that you had paid your entire account off.

I'm sure there are better doctors in the ER, or at least I really hope there are, but we will be going to a different hospital unless the emergency is extremely time sensitive.

If you do go here, make sure to double check your bills, because if they can't get a cash pay account right, chances are high that they have a lot more problems when insurances get involved.

 9 years ago (28-12-2017)

Although I work at the hospital I had never been to the ED as a patient. The care was phenomenal. The wait was less than 10 minutes. Every person I encountered was kind and explained everything they did. Kudos to an awesome team

 9 years ago (24-01-2018)

Took a family member in for stitches.  Staff was very friendly and took care of us quickly.  One of the quietest ER's I've ever visited.

 9 years ago (08-12-2017)

I had to take my baby into the ER because of a croup cough and the staff was amazing. So kind and helpful they really went above and beyond!

 9 years ago (02-11-2017)

Somehow they are "in network" and not "in network" at the same time. I pay good money for insurance and did my research to go to an "in network" provider. In the ER I can't choose what Dr I go to.  I had to pay extra because of your incompetence. Get your act together.

 9 years ago (31-08-2017)

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American Fork Hospital Emergency Room

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