Apple ABQ Uptown

Reviews, get directions and contact details for Apple ABQ Uptown

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 2240 Q St NE, Albuquerque, NM 87110, USA

Phone: (505) 837-6480

Website

State: New Mexico

City: Albuquerque

Zip Code: 87110

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

While the store is always packed, it’s also very well staffed. In the few instances that I had to wait for a salesperson, I was always advised how long the wait would be, and I never felt rushed into a purchase decision. The staff pay attention to people coming into the store so you’re not left wandering around, looking for help. What I also appreciated on my last visit was that when it came to making a decision re. a new pair of AirPods to wear on my runs, the person helping me with my new iPhone actually went and found another employee who was a trail runner like myself and could address my specific concerns. That definitely beat making a decision based on online reviews.

 7 years ago (23-04-2018)

I called with questions regarding the Battery Replacement Program, and lucked out by getting Mark on the phone to answer them. He was informed, he was patient, he had a 10+ sense of humor, though there were a mere 20 minutes left in his day. He answered all my questions quickly and accurately and saved me time in the process. I suggest taking some of Apple CEO's $3.06 million salary and $9.33 million incentive payment from 2017, and use it to GIVE MARK A RAISE!

 7 years ago (22-02-2018)

Very nice store, but they are so under-staffed I have had to leave on multiple occasions without completing a desired purchase because my schedule did not permit me to hang around long enough for a rep to become available.

 7 years ago (03-05-2018)

First in for battery, still kept having trouble. Went in again and they had to redo my software. First time the  greeter tried to tell me there was no way I received a call to come in, but I could make an appointment. So I said fine I'll make an appointment and the minute I spoke with someone else they saw that I was in the system to come in. Second time I checked in and the didn't enter me as checked in so then I was waiting. Now after all that my photos are totally gone when I was told to give it a while and that they'll pop back up. It seems like they are more interested in fast service and herding people in and out for numbers rather than taking their time to give quality customer service. Oh and when I went back in a second time, it was now a software issue, they verified I had backed up my photos and contacts in I Cloud and now they are all gone. Hmmmm, thanks. I own not backing photos up on my computer but we are all not computer savvy and rely on the Apple support staff to guide us in the right direction.

 7 years ago (23-01-2018)

It wasnt at all Crowded which is the best--and this was during the week on a Thursday--but everyone here is super nice super helpful and my daughter and I had a really enjoyable time and she's 4 years old and can be super super impatient but she had a lovely time!!! Always coming back

 7 years ago (18-04-2018)

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