Apple Rockingham Park

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 99 Rockingham Park Blvd, Salem, NH 03079, USA

Phone: (603) 328-3140

Website

State: New Hampshire

City: Salem

Zip Code: 03079

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

So go to store for 2 battery replacement on 6s. Go through the diag baloney. Then I’m told I qualify. We’ll contact you in 3 weeks when you battery comes in. Well 4 weeks later no email no call.

If you are there within 5 days. Your battery is gone. . They give it to someone else. FYI. 

CALL apple. On the phone for 40 minutes with a “senior advisor” who for 15 minutes told me how stupid I was. End of call asked to turn of find my iPhone in order to start repair process???  Why do I have to repair order from apple already. .........She doesn’t know. 

Will someone contact me after I shut off find my iPhone for the second time?  

We need it turned off. 

I have a work order though??  How is turning off find my iPhone going to help your notify me my batteries are ready for pick up?  

Crickets?

What I got out of the conversation. Nobody contacted me about battery because senior representative doesn’t know why I wasn’t contacted. 

So someone didn’t do there job and I wasted 40 minutes of my life straightening out the baloney. Rocking hams mess up

 7 years ago (20-03-2018)

UNEDUCATED STAFF-
Worst service ever. Would give 0 star if I could. We were planing to get a MacBook Pro and we asked for help at the moment we went into the store. One of their stuff told us to wait and there are actually plenty stuffs hanging around doing nothing. They just kept us waiting like they are the customers. 10 minutes after, another staff came along and said some every day greeting nonsense and let us wait again while we could see other staff chatting in front of us. Terrible, horrible, unbelievable experience. Wasting our time.

 7 years ago (12-03-2018)

I would give no star for this apple store . The worst service , the staff is very rude , they don't seem to be happy about their job like the other apple stores employees are. They portray a negativity towards a customer.  I scheduled for an appointment for 3 PM and they said  I would get a text msg once they are ready , and I waiting there at the store . It was past 4 pm  and still no answer. When I asked them about my appointment at 4.30 PM they say ," Well I think you need to be patient if you need to get your phone checked " Honestly that is not the way you reply to your customers , who has been waiting for over 2 hours. Very disrespectful staff. I had to just leave , and not worry about going back there again. I would mind driving an extra 20 miles to the Manchester location to get it repaired because there is no point in talking to the staff at rockingham. Pretty disappointed with the staff quality at The mall of Rockingham.

 7 years ago (11-03-2018)

I have now been 3 times to Apple since its IOS update and battery debacle. I like my apple product and would like to get the new battery to extend its life. I didn’t ask for this issue —- Apple created it. Thus, they should be better prepared to handle the fix —- seems like  a reasonable request? The first stop in Lynnfield was a 6 hour wait which was not acceptable. The second was an appointment in Rockingham to just order the battery which was out of stock. Seriously? Today one and a half weeks later I stoped in to have it replaced. I was told no appointment necessary. I was initially told it takes 30-60 min to replace the battery. So today imagine my dismay when I was told a three hour wait. The manager is of course nice enough and apologized but there was no attempt to give me a straight answer on when would be a good time to come back. 10 am maybe? That works so well with my work week—- not. And I live 45 min away. I have been a loyal apple user for a long time but my apples are now bruised and I’m thinking of looking at the other options out there sooner than later. Disgruntled in MA.

 7 years ago (14-01-2018)

I arrived early for my appointment and asked if they could fit me in. The representstive told me to come back at 6:10. I came back at 6:10 and the representative told me I would need to wait until 7:00. 7:30 came by and I was still waiting (this was far past my appointment time). Finally, a technician came out who was very nice. I explained the issue and they agreed with me that the failure was a manufacturer defect and that the baseband component was probably the fault. I asked them if they could help me and they refused because the phone was out of warrant by 30 days. No accidental damage was brought upon the device. Apple still refused to stand by their clearly faulty product. The interesting part is that Apple seemed to know about the issue and told me the phone would probably get stuck in a recovery loop. If they know about the baseband issue, why aren't they compensating on the quality defect? 

Terrible customer service, kinda reminds me of the DMV. For a company that claims innovation as one of their core values, they are archaic in customer service.

 7 years ago (07-02-2018)

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Apple Rockingham Park

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