Apple South Shore

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 250 Granite St, Braintree, MA 02184, USA

Phone: (781) 817-1270

Website

State: Massachusetts

City: Braintree

Zip Code: 02184

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

The trick is to book an appointment and just beeline to the "Genius Bar" in the back.
I called apple customer service yesterday morning and they booked an appointment with the Genius Bar, that same day, to fix my 2010 MacBook Pro computer. My computer would barely turn on. The logo would come up, but the progress indicator bar would freeze...that is as far as my computer would turn on.
I stepped up to the Bar, and a lovely young man named Mark, immediately checked my computer hardware with diagnostic hookup and gave me the thumbs up on all my hardware. And then he began reinstalling my operating system. He saved my Mac! He was personable, caring, patient and he didn't try to push product on me! I was ready to give up on apple products, but because of Mark, I have renewed faith in their phrase "apple care". 
thank you, Lisa

 7 years ago (27-01-2018)

Nobody was willing to take care of me when I was standing in the store and wondering who is the right staff to talk with. I was there for my ip6's  battery, after a long wait, a guy finally called me and he told me that he needs to run some test on my phone first. So he took my phone and made that go for the test, and I wait there. While my phone was running the test he was taking care of another lady, and even after my phone finished the test, he kept talking with that lady and left with the lady's phone for around 8 minutes. My phone has finished the test but I didn't know if I can quit the testing interface play with my phone while waiting for him. So I just stand there with nothing to do, and none of the staffs cared about me.
Okay the thing that really annoyed me was, after 10 days, someone from their store called me and told me that the battery was ready, I could walk in anytime within a week but it would be better if I told her a specific date and time so that they can handle it quicker. I was busy at that time so I said I will check my schedule and call back. I called their number back, being transferred to the apple tech support line, waited for 30 minutes, a guy picked up the phone and transferred me back to the store. After all these waiting and transferring, a very impatient guy answered the phone and told me that he didn’t understand what I was talking about????? Finally, I made myself clear and he told me that he didn’t know if someone in the store called me, but there was no appointment needed for changing the battery.
Really hope those people there will not damage my phone tomorrow.

 7 years ago (13-01-2018)

These people dont know what customer service is.  They first told me wait time (Just to be seen) is about 1.5 hour and it ended up being 3 hours. Plenty of staffs just standing around and joking and dancing with their co workers while customers waiting to be helped. And not the most friendliest people here, some come off condescending. The manager named Kacey or Casey-- She should find another job. She sucks maybe  They need to fire some of their front staffs amd hire more "geniuses"

 7 years ago (12-03-2018)

Was told on the phone by an Apple tech that he had made me an appointment here at 8:30pm. ( It was the only one with openings. )

Drove 30 minutes and was told I had no appointment. And that there was a large influx of people pretending to be apple care support. (Yea right) 

Store is a madhouse. Good luck

 7 years ago (27-12-2017)

Great service no wait. Salesman very knowlegable

 7 years ago (01-03-2018)

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