Apple The Promenade Shops at Briargate

Reviews, get directions and contact details for Apple The Promenade Shops at Briargate

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1685 Briargate Pkwy Suite 315, Colorado Springs, CO 80920, USA

Phone: (719) 522-4460

Website

State: Colorado

City: Colorado Springs

Zip Code: 80920

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Took my iPhone 5 in for a battery replacement. Got there at 9:45. Checked in. They had me checked in as another person. Woman that was helping me pushed me off to another gentlemen, he had no idea what to do. Ended up being helped by two more people. Left the phone. Went back three hours later to find out they couldn't replace the battery, stated that the battery was glued in place. They stated that the phone was repaired elsewhere, it wasn't never touched by anyone else. Just google the iPhone 5 battery and everything on Google states that they use a very sticky adhesive. They offered to sell me another phone, I declined. Seems like they don't care to repair, they just want to sell. 

And another gentlemen was there, he had an appointment. One of the store employees told him that the appointment was just to talk to them, not an appointment for repairs. 

So now after Googling the battery issue, I owe my son an apology since I accused him of having the phone repaired and it never was. 

Thank Apple for not standing behind your products.

UPDATE:  Apple reached out to me. Now they say that after reviewing all the notes, that it was because there are 4 tabs in the phone that were broken, indicating to them that the phone was repaired elsewhere at some point. The battery is no longer the issue. And this phone wasn't under warranty, wasn't asking for a price break. They need to keep their stories straight!

 7 years ago (20-03-2018)

Update:
My phone has been repaired and it was done in 1 hour.
The store was crowded, but they handled it well

I have been trying to get my iphone 6s battery replaced for two months now. Despite a couple of hours on the phone with Apple CS, and their assuring me the battery would be replaced without delay, I an still waiting. I guess I'll call again.
And why would I buy an apple again??

 7 years ago (20-03-2018)

This place is ridiculous. An appointment is needed (yes, for a retail store!). Even with an 'appointment' wait times are long. The store is so loud it's like being in a night club. That along with bright fluorescent lights all over the store making it almost luminous, makes it very unpleasant. The times I have had to go there, (and I say 'had to' as in, only out of dire need),  I have tried to hurry it along so I can leave asap. Walking in and 'checking in' requires shouting over the noise to the sales rep. What a fiasco. Then the staff want to sit and chat, like you are 'hanging out' with them. It's just bizarre. I don't know what planet these people are on but I don't plan on going back anytime soon. Will order anything online and wait.

 7 years ago (13-03-2018)

I brought in my phone on Saturday as I had an appointment with the Genius Bar for a 2 hour battery replacement.  I was told that they couldn’t get it finished until 7:30 that night?
  So I came back Monday to get the phone over lunch.  Not only could they not find me in their system, but I have been waiting for 30 minutes to simply pick up my phone. As I sit here, people who have arrived after me have gotten service and satisfaction. No good Apple, what gives?  I even brought up the email Apple sent me stating the work order to be done because the welcomer still can’t find me in the system. So Happy 1 star. 2 days and 2 unsatisfactory visits.

 7 years ago (26-02-2018)

Super excited about my experience!! During my time I met some awesome customers that made my day and we also educated each other. The representative was so amazing he made me feel like friends/families just hanging out. He was very knowledgeable and as a matter of fact we are from the same state ( Ga). With all the joy and happiness in that store while purchasing my new Apple Watch , it would make me just want to visit for entertainment and knowledge. I ❤️this location

 7 years ago (02-12-2017)

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Apple The Promenade Shops at Briargate

Reviews, get directions and contact details for Apple The Promenade Shops at Briargate

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