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Apple West 14th Street

  1. New York
  2. New York Electronics Store

Reviews, get directions and contact details for Apple West 14th Street

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 401 W 14th St, New York, NY 10014, USA
Phone: (212) 444-3400
State: New York
City: New York
Zip Code: 10014


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info
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Reviews
It is a really great store! With really great employees! They are always ready to help you, when you have a question or concern. Their tech support is #1. No matter what issues you are having... they can help you fix them! It’s also just a really nice place to hang out! The building itself is really nice also!
9 years ago (20-11-2017)
I went to the Apple store on 14Street to activate my new iPhone X and found the staff to be polite but not helpful. Lots of fun conversations since I spent hours there because of their slow internet. I left with my iPhone 6 and new iPhone X that should have been activated but it wasn’t. When I questioned it they told me it was the internet service that it would work better when I left the store. Questionable. It wasn’t activated and I had to go back the next day. They should have checked. My second complaint is 2 employees at that store told me I could trade in my old iPhone 6 for credit that I could use in the store to purchase anything I wanted. I find out today that it is not true. You can only trade in old phone and get credit towards purchase of new iPhone. Apple employees need more training and know the policies. I am disappointed since I’ve been a consumer since the first iPhone and a stockholder.
8 years ago (20-02-2018)
Clean all glass structure, 3 floors, set in the upbeat and hip Meatpacking District of Manhattan. The apple staff is helpful and usually responsive to all questions about your Apple products. Greeters will guide you to the floor or location where you'll be best helped. Gets crowded after work and weekends! Classes are difficult to hear at peak times (evenings), although the instructors are super helpful and very knowledgeable.
9 years ago (18-11-2017)
Management clearly has some issues at this location (Chelsea, NYC, 14th Street). My father in law (who is Spanish for the record) went to return a damaged watch ( clearly defective from factory) and was pushed to one of the managers to make the return approved. They denied him the return 3 days after it was purchased and told him he had to pay $280 for it to be repaired. (Issue with watch was a cut mark under the glass, clearly a defect). He took it back home and less than an hour later when I arrived explained to me what happened. I decided to walk down to the store and return it (I'm a white male for the record). Management looked at the watch, and told me clearly it was defective and returned it (not even an hour after the incident). I was in and out of the store in 5 minutes with no hassle. In this situation it's clearly evident to me that this was the case. Disappointed in apples management and I hope somebody sees this message and reviews with team leadership that many situations still exist where race plays a role in the outcome (in this case a simple return of an item).
9 years ago (29-12-2017)
This company should be sued for using planed obsolescence. They slow down your old phone on purpose to make you buy a new one, It should be a crime. Great phones ruined by greed.
8 years ago (19-02-2018)
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