Applegate Home Comfort

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Address: 2805 Jolly Rd #200, Okemos, MI 48864, USA

Phone: (517) 337-7700

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State: Michigan

Zip Code: 48864

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Reviews

Had Applegate out to our new house to inspect everything and they did an awesome job.  Highly professional, very courteous.  Since then they have helped me switch my dryer from gas to electrical, cleaned my ducts (came in under estimate) and I had them quote out some lighting in my office.  Always responsive and honest, would recommend to anyone!

 8 years ago (17-11-2017)

I moved and inherited the previous owners pre-paid maintenance plan for the geothermal system in our new house. After moving, I called Applegate to transfer the warranty and plan and schedule the free annual maintenance. They had to schedule it 5 weeks out. Obviously not a priority to them. I scheduled time off of work to be home, and had it on my calendar for weeks. Then I decided to call to confirm the day of the appointment and they claimed that they had no record or the transfer or appointment! So now I have to wait another two weeks for them to come out. That's just inexcusable incompetence by their office workers! Don't schedule appointments and then forget them and waste your customer's time!
There was no attempt to make this right or to compensate me for the inconvenience. I just have to reschedule for their incompetence.

 8 years ago (15-11-2017)

Contacted the thru email, they said a "professional" would be in touch shortly. 2 days later I called A1 Mechanical. A1 got back quickly, set the appointment, came and solved the problem. Don't contact Applegate thru email. Apparently, they give you the option, but don't feel it's necessary to get back.

 8 years ago (17-10-2017)

Had them come out on a service for a year old air conditioner which we knew the issue, the compressor was bad we told the lady on the phone that,  were gold they would be out and it was a $100 fee and the part was covered under warranty most likely. Service man gets here is rude and says well I think this is the issue but you probably didn't register it and so it's going to be about 1000 to fix. I'm outside with him and he's on the phone with another tech laughing and making jokes basically condescending and tells me most people of my homes value hire a professional company to do HVAC well we hired a man who works for a professional company as a side job has always done great work for us, it is simply the actual A.C. unit itself went bad nothing to do with who installed it etc. Made rude remarks to me and had me in tears; I have a 7 m.o. at home and it's 90 degrees out and tells me basically we are SOL until they get the part in and came come fix it for 1000 in 3 weeks or so!! So much more the list could go on. I will never reccomend this company to ANYONE!!!! $100 to tell us what wad wrong wr already kbew how about charge $100 if the person doesn't know what's wrong!!! And the person who answers the phone should not give false information!!!

 8 years ago (12-06-2017)

I called because our furnace quit working. I was very impressed with the courtesy I encountered with the person on the phone when I reported the problem. A technician arrived at my house within 15 minutes when I called. My furnace is older and likely will need to be retired soon, however, I appreciated the fact that the technician focused on the problem and didn't give me a sales pitch. He found the problem quickly and installed the thermostat timely. When it comes time to look for a new furnace/central air system, I will be using Applegate! Thank you for the excellent customer service and work done.

 8 years ago (14-02-2017)

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