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Ashley Furniture HomeStore

  1. Tennessee
  2. Tennessee Furniture Store
  3. Knoxville Furniture Store

Reviews, get directions and contact details for Ashley Furniture HomeStore

Ashley Furniture HomeStore

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 11051 Turkey Dr, Knoxville, TN 37934, USA
Phone: (865) 966-1149
State: Tennessee
City: Knoxville
Zip Code: 37934


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 1:00 – 6:00 PM

Update Info
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Reviews
Absolutely the worst customer service I’ve ever experienced. Took over a month to deliver all our furniture after our sales person assured us at the time of purchase that all items were in stock. Steve our sales guy said we we’re getting the best price (we even put $100 down to lock in this awesome sales price) and after we didn’t get all the furniture we wanted we noticed online we could have saved over $800 dollars. When we ask STEVE he said it was bad timing on our part. Called store and spoke to customer service about all this and to add another piece of furniture the lady said she would talk to manager and call back. Guess what we are still waiting for the call back. So if your like my family and want to deal with personable individuals stay away from Ashley Furniture in Turkey Creek
7 years ago (06-02-2018)
My wife and I went into Ashley furniture this evening to look at a living room and a bedroom set for purchase. We found something we liked at Rooms To Go but decided to look one more place--Ashley furniture. When we arrived we were greeted by a salesperson names Ashley (ironically) she was extremely rude and tried several times to walk away from us when we asked her questions. She proceeded to trash Rooms To Go and their quality of furniture and said "you get what you pay for." We asked her to show us her best items for living room and she showed us a couch with coil springs and horrible stitching. She proceeded to tell us that foam wears out and springs don't break. Absolutely horrible service. I will pay for cheaper merchandise for better service any day of the week! Unfortunately I will never shop at Ashley furniture again.
7 years ago (08-01-2018)
We purchased furniture a little over a year ago from Ashley. The furniture is holding up well so far, which I'm pleased about. However, we were roped into buying a customer care plan under false pretenses. I don't waste money on warranties. I don't even have a protection plan for my cell phone. The sales associate - Andrea - told us that the additional 5 year warranty included an annual furniture cleaning, in addition to other warranty terms. To me, getting my furniture professionally cleaned once a year for five years was well worth the extra $$. However, when I called the warranty company to set up a cleaning I was informed that they don't do routine cleanings. My partner and I both remember being told that this plan would include the annual cleanings, which now it appears was a bold-faced lie. If you decide to purchase the additional protection plan, make sure you have everything documented. I was naive and assumed that that documentation was somewhere in pile of paperwork I walked out with. Unfortunately, I was wrong, and now I'm out $150. I wouldn't trust anything the sales associates tell you unless you see it yourself in writing.
8 years ago (19-07-2017)
We have been duped by Ashley twice. Purchased a coach and an extended warranty/insurance package filed an insurance claim for some scratches that showed up on the couch claim denied. Waste of $90 for insurance. Bought a table in 05/2017 suppossedly with a factory 1 year warranty table bubbled in joints tech came and said no problem it wasnt sealed right at the factory we will replace the table top. Now all of a sudden we are not. If you buy from Ashley do so understanding you get 90 days use before it is useless.
7 years ago (27-12-2017)
Wayyyyyyyy too pushy following you like a hound dog around the store even when you say we are just looking!!!! Stop being so pushy and money hungry!! Stay away from this store
8 years ago (10-12-2017)
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