AT&T Authorized Retailer

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Address: 12455 Cedar Rd, Cleveland Heights, OH 44106, USA

Phone: (216) 800-8265

Website

State: Ohio

Zip Code: 44106

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Reviews

I had a great experience with a at&t associate Jacinta!! He was very helpful and got the job done effectively!  He was also very understanding of a couple set backs that occured on my behalf. I would send anybody looking for service with them to him! He displays great customer service and patience with his customers! Thumbs up to at&t for having such a great associate!

 9 years ago (30-10-2017)

Terrible store. It’s taken me 4 months each time scrutinizing my bills to correct the many mistakes this store made. I’ll be driving out of my way to another store than use this one again

 9 years ago (10-12-2017)

I went in today after doing some online research and was greeted by Justin promptly , he was very knowledgeable efficient and helpful.  I would recommend this retailer and him to all my friends and family,  thank you for the great service

 9 years ago (14-09-2017)

Incompetent and irresponsible are how I'd describe them, but they are nice people. When I upgrade my from an unlocked iphone 5s to and unlocked iphone 8+, I had trouble getting internet connections. The staff here, though friendly, don't seem to know the types of issues they can resolve and the resources they have. My problem was only resolvable from a tech support line that's exclusive to ANY employee, yet they refuse to call this number after 3 hours of troubleshooting and told me to go to a core store, which is 5 miles away. I'm going there to solve a problem, but all they did was wasting my time and tell me to go elsewhere.

 9 years ago (01-10-2017)

I went in looking to buy a wall charger for my cellphone because my car was in the shop across the street and my battery was low. Not one clerk acknowledged me as I walked through the store, so I found what I was looking for and proceeded to try and find someone to ring it up. Again, item in hand and nobody acknowledged me. Standing at the table with the credit card machine were two individuals- one on the store computer and one with a portable device (like an iPad?), chatting about what they were going to order from the Aladdin's menu they were sharing. I stood there waiting for someone... ANYONE to act like they cared about making a sale. I finally put the item back and left.  Awful customer service and work ethic!

 9 years ago (05-06-2017)

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