Auto Repair Inc.

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Address: 6601 Smith Rd, Cleveland, OH 44130, USA

Phone: (216) 676-4160

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State: Ohio

Zip Code: 44130

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Reviews

After calling AAA, I had to have a car pulled back onto a parking lot.  Excellent and courteous service!

 8 years ago (16-06-2017)

I had to be towed from a parking lot after calling AAA. Driver was professional and courteous. When I got to Auto Repair, Ken and Marty were kind and helpful in explaining what happened to my car which suddenly just stopped.  All employees I dealt with were great, especially the one who saw me pulling out and noticed I had no brake light, which he immediately fixed. As a lone female I felt comfortable working with them and their service.  Thanks to all.

 9 years ago (19-12-2015)

The tow truck was there within ten minutes of calling AAA. There was a broken tie rod, but they also found a big hole in the frame, texted me a picture of it within the hour. They picked up the car at 2:30 pm Monday, and at 4:00 pm Tuesday I was driving the car home with a new frame, new tie rod and control arms. My 14 year old Saturn may be good for a few more years.

 9 years ago (13-05-2016)

Excellent service.  Marty and his staff are real pros and have always delivered excellent service at a fair price.

 9 years ago (31-03-2016)

Avoid at all cost. We had an alternator replaced and while the mechanic did the job , he cracked the radiator. We were told what happened and they implied we got a discount because they replaced the radiator that they cracked. OK....  However, four days later while my girlfriend drove home the battery light came on and the power steering failed. She made it home and the next day I popped the hood and seen the serpentine belt popped off. We called NTB  right near our house and I drove it up there.  I thought this would be a simple fix and we would be on our way. The mechanic at NTB said whoever replaced the alternator over torqued the bolt that goes into the tensioner pulley and it snapped. The fix  is complicated and expensive. The guy at NTB talked to Marty to see if he would help us out. He played deaf,dumb, and blind. He said they did not touch the bolt. The mechanics at NTB took me in the back and showed me that it would not make sense to not  remove the tensioner before replacing  the alternator. If the tensioner was in this condition before they did the job ( which was unlikely), why did it go unnoticed and a repair to it suggested? So after 500 dollars worth off work we are out much more. I was hoping honesty would prevail but not at Auto Repair Inc.

 9 years ago (05-09-2015)

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