Conrad's Tire Express & Total Car Care

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About

In addition to being the area's largest tire dealer, Conrad's performs comprehensive automotive repairs. We service everything on your foreign or domestic car, truck, or van, including doing tune-up and engine performance work.

Story

1969—It was the year of Neil Armstrong and Woodstock. It was also the year that Joan and Ed Conrad founded a family business with one store and eight employees. Over the past 35 years Conrad’s has expanded to more than 30 Northeast Ohio locations and ranks within the 35 largest tire dealerships in the country.
Maintaining our nearly 40-year heritage of customer service is our passion at Conrad’s; it’s something that only a family business can provide. We constantly strive to offer the highest quality products, the best trained technical staff, and an operational format that emphasizes the things important to you: competitiveness, convenience, respect, and fairness.
For your convenience, our locations are open six days a week performing all phases of automotive maintenance and repair, from changing tires to changing engines. For your peace of mind, Conrad’s offers all major tire brands and uses the highest quality replacement parts; and we back it all up with a Nationwide Warranty!
A lot has changed in the last 40 years. Life is a lot more complex in a lot of ways. One thing has remained constant: our commitment to provide you with the right tires and service, at the right price, right now.
It just doesn't get any simpler than that.

Address: 1715 Chester Ave, Cleveland, OH 44114, USA

Phone: (216) 771-7750

Website

State: Ohio

Zip Code: 44114

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Because of a recent rash of car break-ins around the area of my place of employment, I found myself with smashed driver's and passenger side windows and a missing 12-year-old I-pod, probably valued at about 10 bucks nowadays. I was the first of 3 in line when the door was unlocked 
 at 7am and was told that I would be getting a call soon with an estimate of what the repairs would be. Finally, at a little after 11am, I get a call from some yahoo by the name of "MIKE" something-or-the-other (Apparently there is more than one 'MIKE' there, so my apologies to the other guy/guys),  explaining about how extremely difficult it was to find the auto glass but, he found it, and that Conrad's could install it  for a mere $409 per side!! Had I been sipping coffee I would have spit it out! I immediately balked at the price and "MIKE" probably expecting it, went into this whole song-and-dance about how, because of the "popularity" of my vehicle he had a tremendously hard time finding the glass, and how many of his "DISTRIBUTORS" he had to call before finally finding it! I then told him that I was going to shop around for a better price and in another feeble attempt to keep me on the phone (A COLD SALE TACTIC..I used to sell life insurance!), "Mike" went on about how much trouble I was going to be having at "shopping around" and how "rare" the auto glass was and how I probably would not be able to find it, even if I went to a junk-yard! He reassured me once again that $818 was a "GOOD DEAL" and that maybe I should get my insurance company involved. I said no and told him that I would be coming to get my car after I got off work. He finally allowed me to hang-up but not without a final (OKAY, I TRIED TO TELL YOU TONE)! IN the words of "JUDGE JUDY" "IS THERE A SIGN ON MY FOREHEAD THAT SAYS 'STUPID'? So I immediately call a place that I won't mention here out of respect for the honorable people who work for Conrad's, got a pleasant, knowledgeable and sympathetic young lady on the phone who assured me that if I got there before 2:30 pm, she could have my windows installed for $210..NOT per side mind you, that price was for "BOTH' sides. 1/4 of what "MIKE" was asking for!! So MIKE, what were you gonna do with the other "$600" dollars...Some creative book-keeping? I shudder to think about what overcharges these guys charged the 2 women who were in line behind me but I get the feeling the "MIKE" would not have tried this unless he/they had gotten away with it before with me. As a result I give Conrad's a HUGE thumbs-down, and will tell all of my friends to proceed with caution when needing more than new tires or an oil-change from these guys at this Downtown location. They are shady. Protect yourself by researching what the repairs you need should cost on average, and by not being afraid to say no, when your car is, in effect being held hostage. Beware! Signed...disrespected customer. 
P.S...After checking the status of this review, it has come to my attention that the 1-star rating that I originally posted with this review has "MYSTERIOUSLY" changed to 3.5 stars! Unbelievable!! Let me make it clear here...As far as I am concerned, these guys don't even deserve a "POOR" rating! I say again in as plain a language as I can...CONRAD"S DOWNTOWN CLEVELAND,OHIO LOCATION "SUCKS"! Not because of the work being done there, but because of the shady "SALES PEOPLE"!! MY rating is "(0)" stars!!

 8 years ago (11-10-2017)

I had never had my car serviced here, needed an oil change, found a great deal for an oil change with a coupon so I said why not?  I was very pleasantly surprised!  I am giving this business 5 stars because the staff  actually valued me and my time. They have free rides to&from work if you need to leave your vehicle, free COLD water popcorn, etc. for customers, the place was spic and span clean and oh yeah -- they do a good job on your ride with reasonable prices. Good vibrations all the way around.  Another plus is I actually overheard one of the young guys telling a fellow customer how much he enjoyed working there.  Would definitely trust them to work on my gift from God--my good running 2003 Mercury Sable.  Thanks Guys!

 8 years ago (31-07-2017)

Prices are lower for downtown prices, but higher than what you would pay out of the city. Convenient location. If you have any questions about the prices or store details, talk to the store leader, he's a nice, honest guy.

 8 years ago (08-12-2017)

Told Me My Inner & Outer Tire Rods Were Broken And Control Arm... But In Reality It Was My Control Arm And Strut. Refused To Put My Car In The Air For An Inspection Claiming It Would Fall Apart... I Have A 2012 Nissan Sentra ... 😒... Dwayne Thomas At 8101 Broadway ... Fixed It In No Time And Figured Out The Real Problem

 7 years ago (02-01-2018)

Had an emergency that needed taken care of quickly. The staff was super friendly, incredibly helpful, and my issues was fixed within hours for a good price. I'm so incredibly thankful to have such a good place with good people close to home in whom I'm able to have faith in the event something else happens to my car! Thanks a lot 

 8 years ago (10-08-2017)

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