Avis Car Rental

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Avis Car Rental San Diego operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 16558 Bernardo Center Dr, San Diego, CA 92128, USA

Phone: (858) 675-8660

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State: California

Zip Code: 92128

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Reviews

I've rented many vehicles from this location since it's close to my house.  

They are very patient and work with me while I sit in cars to find the one that works best. I'm tall and sometimes cannot get the headroom and legroom in some vehicles.

A couple weekends ago I mentioned I was going to rent a sports car for a pleasure cruise weekend and asked if there was a way I could pick it up here rather than drive 20 some miles one way to the airport location.. This location doesn't have that class car but they went out of their way and got the sports car I wanted to rent. The bad part was that I forgot to mention that the car couldn't have a sunroof because that lowered the headliner too much which then would contact my head. Unfortunately, the car they brought in did have the sun roof so I ended up having going down to the airport location (which ended up being a bad experience with the sports car they gave me.)

As far as taking phone calls? There's only one person at the counter and often there are a couple of renters in front of the counter so if you call, be patient and they will get to you as soon as they can.  I wouldn't have expected a car rental company in "sleepy" Rancho Bernardo to be so busy but they definitely are.

 8 years ago (17-10-2017)

Nothing to complain.  Everything went as ordered and eToll additional charging was told when picking up car.
Some confusion about mileage  (unlimited mileage package) when returning car caused unnecessary delay...

 8 years ago (25-10-2017)

I would pay DOUBLE with a different rental company to never do business with Avis again. absolute WORST customer service! Lady was incredibly rude when I came into to pick up my rental. She gave me no information about any of the policies or expectations and then when I called, no one answered. I called the corporate office to get information, waited on hold for 15 minutes before the operator answered and then hung up on me. Additionally, I paid the same amount for a 2 day rental as I did for a 5 day rental with A different company. I HIGHLY recommend you take your business elsewhere. 

 10 years ago (27-10-2015)

Overall the lady I spoke with inside the store was nice, but I set a reservation for a vehicle yesterday evening through a third party website. Hotwire to be exact. Hotwire offered a vehicle for around $30. I booked the reservation and received a confirmation. Note that I have done this before so Avis/Budget has my info or at least I would expect them to since I was a returning customer. I drove all the way to the location just to have the lady tell me they do not have a vehicle for me. All I wanted was to rent a car, any at this point. The lady proceeded to tell me they do not have anything and all the cars were taken. She said she tried calling me from the phone number Im guessing hotwire provided, but since its a third party the number provided was not a number at all. My advice anybody making reservations through a third party, call the rental place before you go. Make sure they have a car for you. Waste of my time and money. Not sure if its Avis's fault or hotwire, but neither business came through. Piece of advice for the lady working at Avis. Possibly check your computer system because if you really wanted to contact me, Im sure you could have found my correct phone number on file, especially since I rented a car from your company/location just 2 weeks ago. This was the first time I have encountered a experience like this one. Did you not want to rent me the car because I got a deal and you wanted to make more money off of someone else or was it because your company did not have the proper info on file with hotwire or did you rent out the car to someone else and I was the poor guy who you decided would lose out. Please Avis have the correct info online so you dont waste anybody else's time.

 9 years ago (16-09-2016)

I don't agree with complaints about the service.  I've found this agency's staff to be professional, friendly, and eager to help.

 9 years ago (06-09-2016)

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