Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 5816 Miramar Rd, San Diego, CA 92121, USA

Phone: (858) 455-0075

Website

State: California

Zip Code: 92121

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Reviews

Usually I have a great experience with this location.  
I rent frequently for business travel.  The location opens at 07:30am.  I was there exactly at 07:30am. 
Upon check in I was informed that for another $20.00 I could rent a Buick , otherwise I would have to wait for the intermediate SUV I reserved.  I declined the additional cost.  I told the staff it wouldn’t matter if the car was not washed as long as I had clean windows.  I received the car at 0758!!  
I told the gal who did the paperwork that I needed the car on time for my business meeting.  She had an arrogant attitude, asked in a sarcastic tone what she could do to make it up.  I replied I only want the car on time.  I had just sat in the car.  The gal closed the car door firmly and stated “well let me know if you think of someway I can make it up” and walked away.  I rolled down the window and asked her name.  She said Rachel and walked away.    2nd issue:  Rachel said there was a full tank.  When I looked at the tank it was 3/4 full.  I took a picture.  

So first if enterprise accepts reservations for an 0730am pick up, then the vehicle should be ready at the reserved time without the penalty of upgrading another $20.00 . I reserved a vehicle at $47.00 and that’s what I expect to receive.   I shouldn’t be black mailed into upgrading.     Rachel’s attitude is a poor representation of this location.  Rachel, there is not a single thing you can do to “make it up”. I wasn’t asking for anything other than the car I reserved, at the time I reserved it!!!     I was late to my meeting!  So if and when I come back for my next Rental, I would appreciate an appropriate attitude, the vehicle on time and honesty about the fuel level. I don’t believe Rachel was deceitful, I believe it was her arrogant and cavalier attitude that disrupted her visual acuity.  

Rebecca and the rest of the staff I have previously encountered are stellar in providing the vehicles on time with a professional attitude.  This crew merits a 5 Star review.

 8 years ago (25-10-2017)

Everything was good except that they were late by more than an hour before dispatching a driver to come pick me up. Even then, the driver had the wrong address (partly my fault) so I ended up taking an uber because I couldn't wait any longer. The rest of the customer experience was great.

 8 years ago (11-08-2017)

Anna Marie did a great job of making my day much better by quickly addressing my needs and  making sure each of  them were satisfied. Both my cars were stolen  the night before and I needed a vehicle for my business. She quickly reserved a truck and gave me a price that was out of this world.

 8 years ago (29-03-2017)

There was a guy that wasn't very nice, but then there was a woman who was extraordinary.

 8 years ago (27-09-2017)

Waited an hour for them to pick me up from less then a mile away, then waited at the store for an hour and a half to get my car

 8 years ago (02-01-2018)

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