Avis Car Rental

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Avis Car Rental Roswell operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 1 Jerry Smith Cir, Roswell, NM 88203, USA

Phone: (575) 347-2500

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State: New Mexico

City: Roswell

Zip Code: 88203

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Reviews

Worst experience ever. Ordered a full size sedan only to find out when we arrived that they gave it away. "Upgraded" us to a truck (that we did not want and didn't fit the purpose we needed). The truck had a crime scene inside (dried blood all over the roof) and expired tags. The tiny rude hobbit behind the counter was less than accommodating. She told us to come back another day to get a car similar to that of one that we originally asked for. Upon coming back another day, after she asked "what do you want?," we finally got into a Jeep Compass (which again is not what we ordered originally and did not fit our need). This vehicle also had dried blood all over the roof. What the hell is going on in Roswell, NM? Perhaps the police should investigate why people are being murdered in Avis cars from Roswell. The hobbit is almost certainly up to no good. But I digress... so we then travel to Flagstaff, AZ. We try to get out of this compass again because we need a full size sedan. Both Avis locations in Flagstaff also could not accommodate our original booking. Called corporate and was told that we could bring the car back without a full tank of gas and would be credited for 2 days. The moral of the story, whatever you do, DO NOT rent an Avis car especially in the southwest US.

 9 years ago (05-09-2016)

We had a fantastic customer experience here. We visited late on the evening of the 21st September, having experienced a slow tire leak on our Payless rental (sister company to Avis). Despite difficulties with the computer system between the two companies, the guy at the counter went above and beyond to get us into a new car as fast as possible. Couldn't have been more helpful! Thanks so much. 

 9 years ago (29-09-2016)

I have had some bad experiences with the renting of the vehicle like the first time I was charged like 200 something dollars for gas when I took the car back full and clean but over all I would never use another company Avis is  hassle free renting and now the staff there are nice and very helpful when turning in the vehicle making sure my online quote is what I am being charged I have used Avis for about a year or more and love it!

 9 years ago (27-06-2016)

By far the worst Avis I've been to, watch your bills. They'll tack on roadside assistance fees, fuel fees and charge you for an upgrade when THEY run out of the car you reserved.

 9 years ago (30-09-2016)

DO NOT, I REPEAT, DO NOT RENT FROM AVIS-ROSWELL.
This establishment is nothing but a rip-off.  My employer directed me to use either Avis or Enterprise.  I made the arrangements through American Airlines, and was quoted a price and an estimate of fees and taxes.  When I got my final receipt, it was $500 more than quoted.  Despite the fact that I told the man behind the counter that I did not want any options, my final bill listed an option for roadside service costing $180.  Additionally, I was told that they were out of the model I reserved and that the only car they had was the Lancer.  The counter attendant did not inform me that it was an upgrade, and it truly was not.  The vehicle that I received was not only NOT AN UPGRADE, it was hail damaged, dimpled from hood to trunk.  Since I had just gotten off a seven hour commute to Roswell, I took the car, never realizing that I was paying an upgrade, especially for the inferior product that Avis provided.  I have gotten upgrades from other rental car companies at no cost when they did not have the car I reserved.  I contacted Avis Corporate, and they have given me zero assistance.  This has been the worst rental experience of my career, and I typically travel twenty times a year.  Walk until your legs fall off, before you rent from Avis.    

 10 years ago (29-08-2015)

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Avis Car Rental

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