Avis Car Rental

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Avis Car Rental Kalamazoo operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 5235 Portage Road, Kalamazoo Municipal Airport, Kalamazoo, MI 49001, USA

Phone: (269) 381-0555

Website

State: Michigan

City: Kalamazoo

Zip Code: 49001

Opening Hours

Monday: 7:00 AM – 12:00 AM
Tuesday: 7:00 AM – 12:00 AM
Wednesday: 7:00 AM – 12:00 AM
Thursday: 7:00 AM – 12:00 AM
Friday: 7:00 AM – 12:00 AM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 12:00 AM

Update Info

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Reviews

I was very satisfied with the service and vehicle I rented..I've rented many times sometime twice in a week..This time was over and beyond satisfaction for me. I highly recommend renting from Avis AZO..they are the best in accommodations. Thank you. See you in the near future!

 7 years ago (13-05-2018)

Terrible experience! Darren is extremely rude and disrespectful. I was hung up on 3 times and when I get up there he continues to be rude. I told him I would report him to corporate, he responded saying nothing is going to happen. I've written corporate and yet to see any result or even compensation for this mistreatment. Taking it to BBB

 7 years ago (18-05-2018)

To whom it may concern. My dad and I recently rented from this location for a 2 week family vacation. Turns out that most of those 2 weeks we spent more time dealing with car issues than actually enjoying and having a good time. 

It all started when they first missed the fact that my dad is 57 y/o and charged us for an underage fee of $28 a day for 14 days...Mistake on their end that after over an hour talking to customer service and them not willing to cooperate, a manager finally stepped in and got it resolved, issue that should have never been a situation in the first place, taking family time away from us. 

Second, the vehicle we got not only had a tiny windshield crack on the corner before we left the location, which by the way we were told that it did not matter since it was very insignificant; well turns out that the tiny crack also spliced across the whole windshield as well while utilizing the windshield wipers on sub-zero temperatures. But the biggest one yet was that the front tires were so bald that we could clearly see the wire through them (Pictures Attached). 

When we finally returned the vehicle, all we’re told is that they apologize for any inconvenience and that we’ll be getting a 10% off the rental (Discount that we never received either) according to the invoice. 

So, aside from being frustrated with an unreliable and unsafe rental that possessed an imminent threat to the safety of me and my family, in numerous occasions we spent more time, trying to get put of snow and doing 50mph on the highway than what we could have spend having a good family time. Yet no one from Avis, has still stepped up to address this matter. 

It’s awful sad, that management allows this kind of situations to happen by allowing these vehicles on the road (Which allegedly the mate at the counter, at the time of return, informed us that the car had just had recent maintenance and inspection). We’ve been renting from Avis for years now, and have been very pleased with their service considering we have Businesses to rent under and get the better deals; but this situation is certainly unacceptable under any circumstances, and hopefully no one else has to go through what we had to.

 8 years ago (21-12-2017)

I fly over 100k miles per year, and rent cars all over the US, from every company. I have preferred status with multiple companies so I can find the best deals. My experience with the Kalamazoo Avis location was outstanding! Fast, friendly service, and personnel who happily went above and beyond for personal service. Special thanks to Chip for the extra, and friendly, efforts. Avis is my first choice because of this. Again, thanks, and keep up the great work!

 8 years ago (11-11-2017)

I was assigned a 2WD Yukon XL from Texas to drive in Michigan during a snowstorm.  The tires were never meant to drive in snow, and the vehicle would get stuck in plowed parking lots with the slightest of grade.  

The receipt you receive from the desk declares the car to be in perfect pristine  condition, until you get to the lot and have to note all the scratches and stains and walk back to the desk to report.  Their system should have already known what damage was present, each renter should not have to report these defects every time the vehicle is rented.

I left a garage door opener in the vehicle.  Attempted to call the Kalamazoo rental desk 10+ times over 2 days to report lost and found, but their phone system was "busy".  There is no way to talk to anyone at this specific location.  The lost and found on the AVIS website doesn't even list Kalamazoo as a drop off location you can file a claim at.  

This was not the traditional good experience I have grown to expect from AVIS.

 7 years ago (05-02-2018)

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