Baker Auto

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As of March 2017 Baker Auto is under new ownership! Family owned and operated.

At Baker Auto in Charlotte, North Carolina, we understand that
trust is earned. We would like to earn yours. We offer a variety of automotive services and repairs. All our work is performed using quality parts and equipment, and the work is done by technicians who are highly trained and certified. Serving Charlotte and surrounding areas, we pride ourselves on providing our customers the best automotive repair experience possible, including excellent workmanship and service Give us a call, or stop by, and let us earn your business and your trust.

Address: 315 Quincey St, Charlotte, NC 28203, USA

Phone: (704) 333-1083

Website

moc.otuarekab@ecivres

State: North Carolina

Zip Code: 28203

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Went in baker multiple times to get an allignment done and it was a terrible experience. I went the first time and they took my car in the back to do the allignment. Now while I understand that if there are any suspension problems at all, then they cannot do the allignment, and that they charge by the hour, but they had it in the back for 10-15 minutes and then came out to tell me I have a cracked strut mount and that they are still going to charge me 50 dollars just for the 10-15 minutes that they looked at it. I took the car and replaced it myself but then brought it back and got the allignment done for what I'm pretty sure was 170. The entire time the old white guy who I can't remember the name of was a complete jerk who constantly talks over you and belittles you the entire time. It was a very frustrating experience talking to him and it is not worth giving them your money simply because of his attitude.

 7 years ago (13-12-2017)

Awesome place to get automotive work done  , very friendly staff

 7 years ago (27-12-2017)

Had been a long time customer of Baker - over 5 years.  We found it unique in terms of high mechanical capabilities AND customer experience. They were friendly, honest, and communicative.   Unfortunately, something has changed there recently - not sure if there is new ownership or new day-to-day management or what but the vibe is completely different. Case in point, we brought and old Volvo in for a repair -  it took them a while to diagnose it (which is fine, I understand problem solving can be a undefined process).  The problem is I was informed after the fact  that the diagnosis cost $570!!!   This for a 15 yr old beater car that is probably not even worth $570.  The "old" Baker would have checked in with us to give us a sense of how things were going AND how much we were accumulating in expenses.   I would stay clear away from this place now. Evidently other people are because there is not nearly the amount of business / energy there now compared to what it had been for the years we had been going there. It is an unfortunate development.

 9 years ago (22-11-2016)

I am a repeat customer of Baker auto. Visit one I had an excellent experience and would agree that this is probably the best alignment place in Charlotte and David was super nice.
My second experience was an absolute deal breaker.  My car broke down and because of my previous experience I opted to call them about their availability to take my car before calling anyone else.  I have a regular mechanic who I trust in Concord but given the circumstances I had to stay local.  They said they could take it and I had it towed to them. I then learned they had a full schedule (which they already knew and failed to inform me of when they took my initial call) and could work my car in across the day. All my car needed was a new serpentine belt and the battery charged so I could then further evaluate the situation. They held my car for an entire day, told me I was "the damsel in distress" that needed their help, and spoke to me like a child that didn't know any better.  This was all after I had told them "I'd like to bring my car to you due to my past positive experience. Can you help?"
I was ultimately charged 2 hours of labor and the cost of the belt.  While the 45/hr labor here seems quite reasonable for Charlotte, it is clear to me where they make up the difference. I also addressed them about my unhappiness with their remarks and was told that it's just a southern thing and I just should accept that.
Id be game to take my car back for re-alignment but never would I go back for any kind of service.

 9 years ago (16-07-2016)

Excellent place to go.  They do not talk down to women either. Very trustworthy. I had been going to Baker Auto for ten years plus until I moved out of Charlotte. Reasonable prices. They did maintenance and were my exclusive mechanic on my Honda 2001 CRV and I drove that car ten years and 200,000 miles. It was still purring along when I moved. I wouldn't go anywhere else.

 9 years ago (23-03-2016)

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