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Reviews, get directions and contact details for Carpenter's Auto Service

About

Full service auto repair, serving the Charlotte area since 1975.

Story

I founded Carpenter’s Auto Service in 1975, at the age of 17, as a small two-bay shop, performing basic auto repairs on friends and family members’ vehicles.

As my business expanded and my workload grew, I hired my first employee, David Giancarlo, in 1983. The business continued to grow, and the need for more work space arose. In 1985 I expanded the size of the shop from two bays to six, and hired multiple technicians and service writer to keep the operation running smoothly.

Today, 36 years later, Carpenter’s Auto Service is still proudly serving Charlotte and the surrounding area with the most knowledgeable and experienced ASE Certified technicians, latest equipment and technology, and unmatched customer service.

If you are an existing customer, we thank you for your loyal patronage. If you haven’t visited us yet or are new to the area, please stop by and see what a difference the personal touch makes.

- Charles Carpenter

Address: 5817 Joyce Dr, Charlotte, NC 28215, USA
Phone: (704) 537-7347
moc.loa@ecivresprac
State: North Carolina
Zip Code: 28215


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
This is one of those rare deals where you walk away feeling soiled! I've owned dozens of vehicles from Porsches to motorhomes so I've been in a few repair shops. 4+ stars? Really? I brought in an '08 Dodge Caravan for an estimate on a small coolant leak repair. After looking at the vehicle, he quoted a price of $57 which my wife and I both heard over car speaker. Hearing the low price, we asked also to have the transmission coolant replaced. His estimated price had been $200 for that. Since Black's Auto Repair had previously given me an estimate of $195 for the same work, the price seemed reasonable. When I arrived the next day to pick up the vehicle, the total was over $500! He told me that he never told us $57, although both my wife and I heard him say it twice. The owner (I presume) said that the problem might have been that our phone connection was breaking up (at his end?) and I might have misheard him--I have hearing aids, but my wife has excellent hearing and we heard the same thing. I asked about compromising the difference in his estimate vs. the billed price, but he said he couldn't possibly do that. He did "find" that there was a mistake with $28 part that we were charged for that wasn't used, so he could deduct that from the price plus the tax on it. Somehow, the $257 price still ended up at $478. The refusal to admit an error in a price quote and blaming it on a poor connection or our hearing, or even compromise the difference, coupled with apparently finding a $28 mistake in our favor for an uninstalled part, really questions his integrity. What's more surprising is the gall it takes to do this.
7 years ago (24-01-2018)
I took my 1967 Super Sport here "in the good ole days" and still go here. A good shop!
8 years ago (26-06-2017)
I have relied upon Carpenters Auto Service as my exclusive auto repair shop for ~26 years. Through this time I have without reservation referred many friends and family to Carpenters. I attribute my record of long lasting, reliable vehicles to the maintenance and repairs performed by Carpenters. There is a reason that when I do need service we travel from New London to Charlotte (over an hour one way) to have Carpenters perform the service. Well done Charles, Randy, David and others
9 years ago (12-09-2016)
A little high....but honest people. Charles is on it.
8 years ago (29-05-2017)
Good people good work
8 years ago (14-09-2017)
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