Banfield Pet Hospital

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Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 3335 Cobb Pkwy NW Suite 400, Acworth, GA 30101, USA

Phone: (770) 529-1781

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State: Georgia

Zip Code: 30101

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Reviews

Wow reading these reviews blows my mind.  I have had 4 dogs and 3 cats signed up with them for the wellness plan.  I have not had any problems.  I once had a problem with the plan payments but I called them and they fixed everything right away.  The only thing I think they can improve on is if you have to put a pet down they should have a box or something if you don't want them to dispose of your animals remains.  I had to wrap my 16 year old cat in a towel and carry him out of the store and I really wasn't feeling that too much.  I do agree as well doctors seem to come and go so I've learned not to get too attached to a certain doctor.

 8 years ago (24-08-2017)

Banfield received the prescription several minutes before 7pm and because they were shutting down their systems I am unable to get a prescription for dog food. I wasted minutes while the Petsmart clerk failed to get the information to Bansfield. I am now screwed with no prescription food!!!  Bansfield is less of a pet company and more of a "I'm closing in 3 minutes, i can't help you" company. I was in the parking lot, lady!!!
Update: visited Banfield the next morning at 9:01am, received the card at 9:03am. Went to the aisle to purchase food, and there is none in stock. smh😳

 8 years ago (15-09-2017)

Horrible customer service, over priced service, insane wait time, complete lack of communication between staff, and between staff and doctor, and between staff/doctors and patient. Vet is more interested in profit more interested in profits than in veterinary care, and it shows, she never even came out to speak to me about my dog. Will not return there, ever.

 8 years ago (12-03-2017)

Signed our two dogs up for wellness plan & within a month took them in for thier dental cleaning. When I picked them up one of our dogs smelled so strong of urine I immediately went home & bathed her (because of her skin condition she has to be bathed weekly with special shampoo so I had recently just bathed her) Even after her bath she still smelled so strong of urine that I'm going to have to bathe her again tomorrow. Not to mention her ear was busted open & bleeding when they brought her out. They blamed it on an ear infection which they gave me medicine for 3 weeks prior when we came in for vaccines. Paid $20 for meds & now today they say its not working & I need different meds that will cost over $100. These ppl scare me. I almost feel like they create problems to get more money. If I wouldn't have paid for the wellness plan up front for the year I would cancel & go back to our old vet. Next time we have to go in I'm driving to a different location.  Something is just not right about this place.

 8 years ago (15-03-2017)

Don't expect any type of honesty from these people. I adopted a dog a few months ago, and needed to get her an exam so I could buy heartworm prevention. I had paperwork from the rescue showing she'd had a heartworm test in May. The woman who made my appt. was fine with that. My husband arrives for the exam and is told because we didn't have proof she had received h/w prevention from the rescue, they would have to do the test. You'd think this was something that would've been mentioned when I made the appt. But they count on you already being there so they can spring even more charges on you. I had to tell the guy THREE TIMES that we didn't want 6 months of their overpriced heartworm meds. Heartgard is $20 cheaper. I will never bring any of my animals here again.

 9 years ago (05-10-2016)

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Banfield Pet Hospital

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