Baptist Memorial Hospital-Collierville

Reviews, get directions and contact details for Baptist Memorial Hospital-Collierville

Address: 1500 W Poplar Ave, Collierville, TN 38017, USA

Phone: (901) 861-9000

Website

State: Tennessee

City: Collierville

Zip Code: 38017

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

They took very good care of my grand baby and made sure she had the best care when she was airlifted to lebonheur

 7 years ago (06-02-2018)

This star is only for the ER staff. I have been battling the incompetence of the billing department for both the facility and the doctors for almost a year...end result being sent to a collection agency and on my credit report.
I gave as required my insurance CARD to registration during an ER visit both April and June of 2016. For FIVE months I called and complained about receiving an invoice and again providing my insurance information and the call ended the same, we will rebill the correct insurance company. This finally took place in NOVEMBER and my insurance carrier denied the claim because it was past the filing deadline. So what does THIS hospital do? Send me yet another bill. I sent an appeal for my insurance to pay explaining this 5 month hassle I have been enduring. Guess what? THIS hospital sends ME to a collection agency over their inability to read and comprehend...now I have to fight to remove this from my credit report...it is my prayer that I never need this hospital again. I would rather die first.

 8 years ago (18-05-2017)

The visit was great but now I've been calling for the last hour trying to get ahold of someone to help me with something that fell out of my bag and can't get no one to answer. The hospital and staff 5 stars no doubt but the phone lines are at a 0. Please fix whatever problem is occurring.

 7 years ago (04-09-2017)

This 5 star rating is for the E.R. Department specifically. For the first time ever, I can honestly say we had a truly good experience with all staff members in a hospital. 

 8 years ago (13-05-2017)

Their billing department is terrible!  We received a bill from them for an ER visit and we paid the bill promptly.  It turns out our insurance provider made a mistake and the hospital was out of network, causing our bill to go up.  Without telling us or sending a new bill, they sent the bill straight to collections.  We were harassed by bill collectors and were unsure why it was happening.  I called the hospital and was told they would send me an updated billing statement showing the detail of the charges.  Never did.  Terrible customer service and terrible policies!  I would give zero stars if I could.

 8 years ago (23-03-2017)

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Baptist Memorial Hospital-Collierville

Reviews, get directions and contact details for Baptist Memorial Hospital-Collierville

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