Batteries Plus Bulbs

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Address: 9422 W Broad St, Henrico, VA 23294, USA

Phone: (804) 551-9615

Website

State: Virginia

Zip Code: 23294

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Reviews

Took in a fitness tracker just needing a battery; Employee offered to replace said battery and engaged in casual conversation about the device, but never asking me or informing me they "cannot replace" batteries in waterproof objects "without destroying the waterproof barrier".  I didn't know this as I had replaced the battery many times with no issue, especially with water.  The tracker was instantly ruined when I used it as intended, to swim.  Employees did not seem to care they had broken it, blaming me instead, did not care it was an irreplaceable gift, and actually threatened to destroy my phone in the process.  

  They also informed me that they break and do not guarantee that they can fix iPhone screens, and that they "break them all the time".  Like another reviewer, I found it odd that they wanted me to send this item to their corporate chain,  especially when signs outside announce iPhone screen repair.  The employees also acted banal about it and did not look concerned.  Instead of trying to fix the issue, or even apologizing, they became rude and aggressive.  Contacting the manager did not leave one feeling like anyone cared about the actions of their employees, and insisted the people I interacted with were not the men I described, or that employees at another store described--or even the man listed by that same name in their local website.  I seriously doubt people wandered in and decided to pretend to be retail employees, and if any actions were taken in terms of disiplinary action, no one informed me.  I was merely told I was mistaken on who I talked to and told I could ship in the item.  Since it was a sentimental gift no longer in production and their stellar service in store, I have no reason to believe shipping it to them will be it fixed nor would it be returned.  The item was around $200; The battery was $4.20.  When this happened, corporate, and not a store manager, should have been involved with this very serious issue, from employees of Batteries Plus, owned by Duracell, threatening to break you phone, breaking them in repair, and misleading customers.

  Having worked retail, and after calling the cops on said employee, I know this is not acceptable.  General manager's main concern was a bad public review but still offered no solutions or apologies so much as accusations.  No one offered to replace them item, instead I was informed I'd have to ship it to their headquarters and let them decide if it was broken enough to count as defunct.

  Avoid this store and for the love of everything NEVER let them replace your battery because a knife is NOT a screw driver and I promise, you'll do a fine job at home with a YouTube video.  As for Batteries, Amazon sends things in Richmond same day--and no one will threaten to break more of your stuff out of anger of having broken it before.  Sorry Batteries Plus.

 9 years ago (01-06-2017)

My computer has been limping along...getting up in years. The original battery when fully charged was lasting only a few minutes. Soooooo, I decided it was time for a new one. I looked online at the Dell site and selected one based on a long drawn out interaction with the Chat Agent. Big mistake. First, the process of finding the right battery took about 45 minutes of back and forth. Next, they promised immediate shipping. Several rounds of emails extending ship date and repeated delays. Finally, they just cancelled the order with no explanation whatsoever.
I just happened to think of Batteries Plus Bulbs. I went to the website and found the laptop battery I needed in less than a minute. I was able to order and pay online for in-store pick-up. I received a confirmation email in just a few minutes to let me know my order was available for pick up. I sent the link to my husband. He picked it up on his way home. I had my battery in less than an hour. Pleasant painless process. I'm a satisfied customer for life. Thank you BPB!

 9 years ago (11-09-2017)

Batteries look good but the salesman at the store was clearly not in a good mood.  We ordered online to pick up in store for the 10% discount, got an email saying it was ready and when we arrived he said it wasn't and went in the back to get it huffing about being busy and not having paperwork.
When he came back out he tested the batteries without speaking another word to us then headed to our vehicle to load them.  I finally got to look at the batteries as he was rolling away I asked if it was the correct one and he said yes without slowing down and went back in the store.
I've been to this location before and always had good service but this time we certainly did not.

 9 years ago (27-06-2017)

Excellent help from knowledgeable staff, and they have a battery for everything. Also got a phone fixed there, did so in a short time and been working great since. Will definitely be back.

 9 years ago (04-08-2017)

Stay as far away from this place as possible if you are trying to replace  the screen of your Smart Phone. It is now clear to me that they use the fact that they offer some of the lowest costs for screen replacement because they intend to not properly replace the screen so that they can charge you a second time ($130) when the phone does not work.... We brought in our I-phone 6 s plus to have the cracked screen replaced. Within a week it became apparent that they did not properly secure the ribbon cables on the replacement screen because intermittently the touch response would not work temporarily and there would be white lines displayed also intermittently...  It is well documented that this is a problem for this model phone and can easily be fixed by re-securing the ribbon cables at no additional cost in parts... However two employees insisted that we'd have to pay an additional $130 after the original $130 I already paid. I should have become suspicious when they insisted they needed  to keep the aftermarket screen I purchased from another company for "Their Inventory" even after charging me full price for another replacement screen.

 9 years ago (17-05-2017)

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