Ben Franklin Plumbing Southeast - Columbus, GA

Reviews, get directions and contact details for Ben Franklin Plumbing Southeast - Columbus, GA

About

Benjamin Franklin Plumbing Southeast page specifically for our customers in Columbus, GA and surrounding GA areas.

Story

The Plumbing and Rooter Company LLC dba Benjamin Franklin Plumbing Southeast is a 24/7 plumbing company and have been servicing the Columbus, GA/Auburn, AL area since 2000. Ben Franklin Plumbing is a plumbing franchise and an accredited member of the Better Business Bureau. We carry all local and state required licenses and insurances so our customers can feel confident that all repairs and installations will be completed up to building code and standards. Our technicians also continue their field education with “State of the Art” diagnostic equipment each week making them very competent in what they do. Furthermore, all of our employees have endured a local and federal background check as well as random drug screenings for the sole purpose of making our customers feel safe with whoever arrives at their home. We at Ben Franklin warranty all our work. Our job is not done until our customers are 100% satisfied.

Address: 3155 Williams Road Suite C1, Columbus, GA 31909, USA

Phone: (706) 507-5304

Website

moc.liamg@agsubmulocnilknarfneb

State: Georgia

Zip Code: 31909

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Chris was incredibly professional during the entirety of the work that was done. He worked with me on everything that I needed very well and was the absolute most helpful he could have been. I am more than thrilled with the experience and am more than happy to leave a shining review of this company!

 9 years ago (17-11-2017)

Called in Sunday night to get a plumber out due to a water leak. My  husband and I both were told since we didn't not want to pay the outrageous after hours fee, Tuesday morning would work for them to come out. We were told this Sunday and Monday. It was the same pipe they had capped off not even 2 years ago and under warranty. After multiple calls to get an ETA on the plumber I finally got a call at 1545 saying the plumber would be at our house within 30minutes. I had a right to be frustrated and upset since my husband and I were told someone would be at the house Tuesday morning. I was told they don't always meet the customers needs per Monique. BTW Monique also said she was the one in charge of the schedule. The only thing pleasant in the whole situation was the plumber. He fixed the issue free of charge and told us our water pressure was too high  and offered to fix it for nearly 900 dollars. Monique was very rude and unprofessional. I would have been more understanding and less impatient had we not been told Tuesday morning.  I will never use this company nor refer them again. I am glad we have friends that opened their doors to us so we could shower and get water for our three dogs.. I am rating it a one star since I can't go lower. If a company advertises fast response well that is what needs to happen and not after calling several times. I also contact the Better Business Bureau. Word of mouth does damage. Terrible experience.

 9 years ago (07-09-2017)

Poor service. The tech shows up and goes inside to see and trying with my own tools if he can simply unscrew the shower facet which I had explained for the umpteen times that that is the problem I am trying to solve.  Which so called tech goes in to solve a problem without a tool set ? 

Then finally he brings his random tool that are more worn out and unprofessionally kept and then he  struggles to find the right Hex key. And I had to pay a freaking 30 bucks diagnostic fee to diagnose what ? Diagnose that to remove a handle, he will charge me 130 bucks ? That’s ridiculous. I am never using them again. What a Rip off.

 9 years ago (22-12-2017)

Amazing and quick service! Tech (Walter)was hard working, knowledgeable and had our water heater up and running in no time!

 9 years ago (24-01-2018)

The service rep, Walter was very professional, even put on shoe covers to come in.  He was very knowledgable about his work, friendly, quick and very helpful.  GREAT JOB!

 9 years ago (10-11-2017)

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