Bernie's Auto Repair Inc.

Reviews, get directions and contact details for Bernie's Auto Repair Inc.

Address: 517 Main St, Westbrook, ME 04092, USA

Phone: (207) 391-0762

Website

State: Maine

Zip Code: 04092

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

The staff is very rude. The secretary extremely rude. The second you arrive here there is an air of hostility for no reason.

They didn't fix anything. On top of that, the mechanic took a very important legal document out my car. I discovered this at home and went to go confront them about this. They rudely kept telling me they didn't have it, until I saw it on their desk!

If you do end up at this place, take care to secure all the valuables in your car.

 8 years ago (10-01-2018)

This place is horrible, the workers, actually mainly the manager was rude. I came in there very nicely expecting great service and that was a fail. The employee at the front desk was nice, but didn’t say much and you can tell he’s used to dealing with the manager. I explained everything my car had been through and the people I dealt with that kept telling me something differently or failing to fix my car properly. The manger then told me one thing then change it and said something else. Then when I questioned was he sure before I tried to see if I could get it fixed... because I wanted to be sure. He lashed out!!! About how many years he’s been in the business, he knows what he’s talking about and if I didn’t believe him then I could go somewhere else etc! Like he was mad, so I tried to calmly explain myself and that I wasn’t trying to say he didn’t do his job. He still wasn’t listening for awhile and I got so upset already dealing with a lot, that I started crying because i was frustrated. He then replied I’m sorry, I just haven’t had a cigarette. i stopped smoking and I don’t know maybe that’s why I came at you that way and started laughing! So unprofessional! i had my words and left and didn’t get my car fixed there. That’s no excuse to be rude like that and then laugh like it’s funny! HORRIBLE!

 8 years ago (06-01-2018)

the best place for car repair.  100% reliable and friendly.
the lady who posted ugly remarks was most probably at the
other place.
Nicole, Bernie and the crew....you guys are the best.
stay well
manfred

      
      
      
 8 years ago (24-01-2018)

What a great experience I had at Bernie's. The team was professional, thorough, efficient and explained everything that needed to be done. They communicated through every step of the repair and kept me apprised of costs as they went. I would recommend this place. Fair prices and they treat you well.

 8 years ago (21-09-2017)

I've gone here twice. The first to get an alternator installed which was priced very well and the second to fix issues to pass inspection. Here's the issue: when told over the phone what the issues were, I told them to go ahead. When I arrived the next day to pay for the repairs, I was told that while they would pass it, that the car now had another repair that needed to be done ASAP and it would cost just as much as the repairs I just had done. If I was informed of this over the phone, I would have scrapped the car and looked into leasing a new car. Now I have a car that'll be dead in another week or two and no money to even lease for another month.

 8 years ago (22-11-2017)

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