New England Imports LLC

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About

New England Imports LLC 55 St. James St. Portland, ME 04102 (207) 772-0199 www.newenglandimportsllc.com Mon-Fri 8am-5:30pm

Story

New England Imports LLC specializes in the repair and service of all foreign vehicles. N.E.I. also offers all types of body work including full restoration on any vehicle.

Mission

To go above and beyond when fixing or maintaining your foreign vehicle.

Address: 55 St James St, Portland, ME 04102, USA

Phone: (207) 772-0199

Website

moc.liamtoh@stropmidnalgnewen

State: Maine

Zip Code: 04102

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Took my girlfriend's '99 Toyota Tacoma here after experiencing unusually hot engine temps and steam coming from the hood. Spent $500 on parts and labor to "fix" the thermostat, radiator cap, and replace the battery. Within a week we were noticing white smoke coming out of the exhaust. A mere 11 days after the radiator work was completed the shop determined the head gasket needed to be replaced. This job ran $1367.62. Literally 1 day and ten miles of driving later, the truck stalled in the middle of a busy intersection with my pregnant girlfriend at the wheel. This is where the basis of my complaint lies. My girlfriend called New England Imports and Tom (the owner) answered. She informed him she had just picked the truck up and that it stalled on her. He proceeds to give her a callus attitude so much so that she called me crying on the phone. He told her to bring it in to look at it. She asked if he thought the truck could make it in to which he replied, "I don't know let me get my crystal ball". Needless to say this ended our relationship with New England Imports. I had the truck towed to the Toyota dealership in town. They thought it was a bad fuse causing the shorting, but this was not the case as the truck stalled out the day after we got it back from them. Upon my second time bringing it to Toyota they informed me that the frame was rusted and the truck should not even be on the road. Mind you New England imports gave us a passing inspection sticker less than a month before (march 20th). Whether they missed this or ignored it they grossly violated their duty as a Maine inspection station to make sure vehicles are safe enough for road use. In my opinion they are not fit to inspect vehicles in the state of Maine or any state for that matter.  More than a month and over $500 later, it was finally determined by the fine folks at Auto Tech in Portland that the stalling was caused by loosely attached wires during the aforementioned head gasket repair. The problem has since been remedied and the truck has not stalled since. After finding out the true cause of the stalling i called NEI and asked them to reimburse me for the costs incurred in fixing the problem caused by their work. I asked for $500 (not even the total I spent on multiple repair attempts + towing. This doesn't include the price of the stress caused to my family and I as a result of their poor work). They offered me $200 "best they can do". Moral of the story avoid the shoddy workmanship and tool of an owner at New England Imports, LLC on St. John st in portland at all costs. They will do more harm than help to your vehicle, guaranteed.

 8 years ago (15-05-2017)

Took a 2004 V70 to them and had great service. Honest service. Too bad my car wasn't in need of a lot of upkeep.

 8 years ago (22-05-2017)

Always honest, fair-priced and communicative. I've taken my Honda/Subaru to New England Imports for years.

 8 years ago (07-08-2017)

I've been coming here for years for my car repairs on recommendation from a friend.  They do excellent work and are fair with their pricing.  Wouldn't go anywhere else.

 8 years ago (22-02-2017)

Very satisfied. Fair pricing, very knowledgeable techs. Would recommend them to anyone with a European vehicle in need of some TLC!

 9 years ago (12-08-2016)

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