Best Buy

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Best Buy - Rochester Hills

Address: 2651 S Rochester Rd, Rochester Hills, MI 48307, USA

Phone: (248) 606-0219

Website

State: Michigan

City: Rochester Hills

Zip Code: 48307

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info

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Reviews

AMAZING customer service here! They really know how to take care of their customers. The manager, Todd, and all of his employees are very knowledgeable and helpful. We will be driving a little out of our way to shop at this Best Buy from now on.

 7 years ago (25-01-2018)

Typical trip to a best buy. Clean store,  friendly employees and not at all over bearing.

 7 years ago (09-03-2018)

Worst Best Buy store in the entire Michigan state. Terrible, terrible, terrible customer service. You wander around for like an hour and no one would even bother ask if you need help.  Their sales people are so good in huddling and talking to each other that customers are not taken cared of. They will just stare at you and keep on talking to the other sales people. They never DO anything unless approached for help. Terrible terrible terrible customer service. I’ve been coming here for years and I’m really tired of their service. This store should just be closed down and just keep the Utica/Auburn Hills branch cover the Rochester Area. This store is a total customer service garbage in my opinion. I’d rather drive 30mins to another Best Buy than come here.

 8 years ago (29-12-2017)

Doesn't have the best selection but had what I needed and the staff were nice and helpful.

 7 years ago (11-01-2018)

Twice now I have had to deal with the horrible and unfriendly "customer service" of one specific individual! Kenyatta has a chip on her shoulder the size of an iceberg! I asked a straightforward question about the return policy and she walked away dismissing the question. When confronted she liked saying she didn't hear me.

The manager who had to approve the return override wasn't much nicer, I missed his name because I was trying to get my question answered.  He was rude and short as well.

Now I know, take reviews with a grain of salt but I swear until I actually told Kenyatta that she was unfriendly I was nothing but polite and cordial.  I was in a great mood hanging out with my daughter until her rudeness soured my mood!

I've referred people away from this store's geek squad because of inferior service a few years ago and now I will tell all I know that the customer service lacks severely!!  Time for another store!

 8 years ago (29-08-2017)

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