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Best Western Merrimack Valley

  1. Massachusetts
  2. Lowell Lodging

Reviews, get directions and contact details for Best Western Merrimack Valley

About

BEST WESTERN Merrimack Valley is your gateway to Boston's Northern Suburbs, New Hampshire & Maine.For Reservations Call (888)-645-2025

Story

Located in Haverhill,MA, the Best Western Merrimack Valley is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Address: 401 Lowell Ave, Haverhill, MA 01832, USA
Phone: (978) 373-1511
State: Massachusetts
Zip Code: 01832


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Reviews
The staff is wonderful. Veronica was very patient and helpful and friendly upon our check in and suggested a few great places to eat. Chris was a very helpful and friendly as well. My room was very clean and welcoming. Kudos to the Housekeeping team! The breakfast has a wonderful variety of items and again, the staff was very friendly and accommodating. The only bad thing I can say about this hotel is that it is very dated. The hallways are dark and gloomy. The ice machine looks like it's on it's last leg. The hallway carpets are disgusting. Other than that it's a great place with a wonderful and welcoming staff.
8 years ago (18-11-2017)
Tired facility, needs some remodeling and cleaning done. Bubbling wallpaper in our room. mismatched furniture, broken light fixture between bed. Breakfast was hot but there were fruit flies near the pastries. Hard to get luggage cart to car in parking lot. Good - Hot Tub was hot. Allows Dogs. Nice TV, Microwave, and fridge in room. Nice Staff, clean linens. Bed was ok. Good enough Hotel for some, I have just been fortunate to stay as some nicer places and will not be back.
8 years ago (29-11-2017)
Pleasant staff, decently maintained pool and hot tub. We were placed in the d-wing of the hotel and as soon as we got in the elevator we smelled smoke and marijuana. The smell was still there the next day. My suggestion is that staff do regular rounds to actually make sure this doesn't happen again. There were several rooms in that section and I imagine we weren't the only people affected. Besides that it was a decent property.
8 years ago (23-10-2017)
The facility itself was well maintained but is a little dated. Staff was very friendly and professional. The FREE breakfast was good and as consistent with others in the $90-150 per night price range. We stayed one night on a promotional rate of $75+ taxes. The facilities are fairly wheelchair friendly but not at all entrances.
8 years ago (29-10-2017)
This place is the worst. You are better off sleeping under a bridge in a cardboard box!!! The suite wasn't cleaned, a drink bottle and crumbs from the last guests left behind. We had this room for 3 nights because of a wedding. We never had the time to complain, because of always being on the go. Finally at checkout we told them that the freezer stopped working (we didn't notice until our last night) and our frozen stuff was ruined. I brought in some of the ruined items for proof, but the clerks didn't care. Half of the light bulbs were out, one of the glass covers on the lamp was broken, a piece of the lamp was completely gone. The carpet frayed where it meets the tile in the kitchen and bathroom, to the point of it being a trip hazard. The carpets were disgusting, as were the chairs in the room. The counter clerks were beyond rude and had no care in the world. All they wanted to do was argue and fight. She was smiling as I was getting mad, acting as if the one night comp out three night stay would fix the problem. Not to mention they over charged for the room. The 1 800 customer service line is just as useless as the regular staff. Do yourselves a favor and never ever stay here. Spend the night in the dumpster it will be more enjoyable!
8 years ago (25-09-2017)
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