Betten Baker Chrysler Dodge Jeep Inc.

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Address: 930 W Main St, Lowell, MI 49331, USA

Phone: (616) 897-9281

Website

State: Michigan

City: Lowell

Zip Code: 49331

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

I was looking to get out of my loan and into something I really wanted and felt safer in and russ helped me as much as he could. Couldn’t of asked for a better place to purchase a vehicle from. There not pushy like most places and are the best place around. Big thank to the whole crew there

 7 years ago (06-02-2018)

Russ was so helpful and got us into a awesome 2013 GMC Terrain! We had 2 vehicles with exsisting loans, they gave us a good trade in and reqired no money down. Process was painless and we are so happy!

 7 years ago (12-02-2018)

This dealership needs to embrace organization and communication. I made an appoitnment to meet with a salesman about a truck. Got there and he had another person he was waiting on and we were ignored. They pulled up the wrong truck. We went over and got the truck ourselves to take for a test drive. Finally managed to talk to the used car manager and worked out a price and some repair work on rust Sakesman still too busy. . It was Saturday and  we were  told the truck  would be read the following Wednesday.  We were told to go get something to eat while they did the paper work, and this was a cash sale. When we got back we were told we "ate too fast". 
    We sat and waited another 20 minutes before we signed the deal and left the deposit. We paid for the car in full on Monday. We did not hear from them the Wednesday the car was suppossed to be ready. On Thursday  took 5 phone calls, send to several voice mails, before I finally got the body shop person to tell me they were upgrading the repair and it wouldn't be done until Wednesday the following week. None of this would have been an issue if they communicated with us. Larry in the bodyshop was great . He set up an appointment to pick the car up at 4:00  today. He sent me a text to confirm.
      I called the used car manager at 3:45 as we were leaving to get the truck and was told. They were just now bringing it up to clean. (Larry had delivered the truck  to them at 4:00 the day before) I thought I had until 4:30 he said on the phone. When I got there I showed him my text he said, "Oh it's just a case of miscommunication" . I replied, "Yes there  has been quite a bit of that going on. I''m just surprised because the truck was delivered here last night at 4:00, that it wasn't reaady. I texted back the body shop. Larry was very nice and apologized that the dealership had  dropped the ball again. He said he wished he kept the truck and cleaned ithimself.  When we finally gor the car at 4:25 they never even apologized. I guess they are not interested in repeat business. This was a cash sales of 7,500. 
     The salesman who basically nodded at us will make a nice commission for  doing nothing. (He didn't even go on the test drive. Did not discuss the features of the car.. he did  nada nothing) It was the strangest experience at a car dealership I've ever had. The saleman and manager acted like having to tell me when the car was ready was a huge inconvenience on their time. When I talked to the saleman he said, that the sale was done and I needed to talk to the bodyshop about when to get the truck  (I guess because he had worked so hard on the sale LOL)  I actually enjoyed the Body shop person Larry. I laughed about how they managed even to mess up picking up the truck. Apparently an entire day was not enough time to detail it. (Wash it and take the sticker off) We got the car with water dripping off it. The key to the car wasn't even on a key ring. Usually dealerships give you a keyring with their logo and phone as an advertising method.  The only thing I could think of is that this dealership is not interested in any return business. There are many many car dealerships in Grand Rapids, my advice is to skip this one!

 7 years ago (22-02-2018)

I had an excellent experience at Betten Baker Chrysler. I was in the market for a pickup and had found one I wanted on their website. Unlike many of the other dealers I called, the information on Betten Baker's website was accurate, the correct mileage was stated, and the price was below KBB. I called Russ only a few hours before I stopped in and he was able to have the truck ready for me to look at. He was very knowledgeable and had a non-pressured approach to the sales process. They ended up giving me a fair value for my trade and I drove home in a "new to me" Ram truck. There's only one problem..... my wife likes my truck so much that she wants one. Looks like we will be heading back in to see Russ next year so we can trade in our Jeep!

 7 years ago (06-09-2017)

I work very close to Betten Baker and noticed several Dodge Trucks had come into the used lot, so I went online to take a look.  I found one that I was interested in, filled out the credit app and sent it in.
Later that day I met with Grant Davis; really nice guy, test drove the vehicle, long story short; there was nothing negative about my experience, it took less than an hour and 15 minutes total for any paperwork, test drive, etc.........that's my kind of vehicle purchasing.
I absolutely would recommend the dealership.

 7 years ago (31-07-2017)

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Betten Baker Chrysler Dodge Jeep Inc.

Reviews, get directions and contact details for Betten Baker Chrysler Dodge Jeep Inc.

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