Bicycle Pro Shop

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Address: 3240 Duke St, Alexandria, VA 22313, USA

Phone: (703) 212-2453

Website

State: Virginia

City: Alexandria

Zip Code: 22313

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

We went in this evening with only an idea of what we were looking for. The staff was amazingly helpful with narrowing down the bike that we truly needed and even had us “test drive” them to make sure it was comfortable and the proper fit for its intended use. They made sure to stay within our price range too. They even said if we have any issues that we can bring it back and have it serviced at no cost. I would definitely recommend this shop and we were so glad it was the one we chose for getting our bike!

 7 years ago (29-09-2017)

I live in Canada and was looking to purchase a frame that was only sold in USA. I stumbled upon Bicycle Pro Shop online and it had it in stock. Since I lived in Canada, I had my friend who lived in Seattle give the shop in Georgetown a call and inquire about the frame. All we wanted was to purchase the frame and have it shipped to my friend's home. My friend told me that he was treated with a bit of a condescending attitude.

Instead of a simple and polite "no" the employee had further drew conclusions that my friend wanted to purchase and have them ship it to him just so he can resell it and make a profit. The employee told my friend that if he wanted to buy it then he has to fly there and pick it up.

Well I am here to tell that employee my friend is not lying, and he is not trying to buy your frame to resell nor to rip off anyone else. He was only trying help out a fellow cycling enthusiast to obtain a frame that was not sold in Canada. If I had another option to purchase this frame I would not have bother my friend or your store.

Before I asked my friend to call the shop I was reading online reviews on Google and here on FB. Most of the negative reviews are based on customer service they received while in the shop having their bikes worked on. I thought that my inquiry was simple and it does not require any service other than simple payment and shipment or at least a yes/no answer. I did not expect my friend to be treated in a rude or condescending way nor being accused of such fraud. The employee had no right to accuse my friend in a demeaning manner. If you don’t do shipping just say we don’t ship and hang up… Simple.

 7 years ago (06-12-2017)

Bought my bike here. Really friendly staff, and extremely accommodating. The prices are slightly higher, but the customer service more than makes up for it.

 7 years ago (08-12-2017)

The staff was very friendly, helpful, and honest. They were up front, didn't try to over sell any of the equipment, and offered knowledge and tips throughout the entire session. I was allowed to test ride multiple bikes to find the right fit. I would definitely recommend them to anyone, beginner or otherwise.

 7 years ago (29-09-2017)

Great staff, hey had what I needed in stock and when I was there the Cannondale representative was there too, both he and the staff were working with a woman who purchased a new mountain bike!

 7 years ago (18-12-2017)

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