Boulder Cycle Sport

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Address: 4580 North Broadway Suite B, Boulder, CO 80304, USA

Phone: (303) 444-2453 ext. 1

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State: Colorado

Zip Code: 80304

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Reviews

What a great shop.  We were visiting from out of town, and wanted to get out for a ride.  The owner Justin and his crew got us on a couple sweet Scott Geniuses and pointed us to a fantastic local trail, riding distance from The shop .  Super knowledgeable and friendly staff.  I can't recommend them highly enough.

 8 years ago (15-04-2017)

After searching the big box stores to get my 3 year old boys their first bikes, I walked away disappointed and empty handed.  So one day during work I walked across the street from my office to Boulder Cycle Sport.  I was greeted by a friendly smile and pointed to the Animator Bike.  The quality of which I was envisioning was there and thought my boys would love them.  The North Location had 2 bikes in stock, but one of the colors I preferred was not.  So a quick call to the South Location and I was set to pick up the two bike's I wanted.  When I arrived, I was greeted with a smiling face and two bike's that had been road tested and were waiting for me.  All in all a great and easy experience and my boys love them.  I've got another set of twins (girls) who will need bikes in the future.  I know what my first stop will be.

 8 years ago (22-02-2017)

I tried to give these guys the benefit of the doubt too many times. My dealings with this shop have unfortunately led to much frustration, and I will no longer be giving them my business.

I was in the market for a new Yeti at the end of Summer 2016, so I opted to demo the SB4.5c and the SB5c. A few days before the demo they inform me that they sold off all their demo 5c's, and were replacing it with a 5.5c at a discounted demo price.... OK, whatever, it's the end of demo season so I can understand that.

I decide on purchasing the 4.5c, and they tell me it will be ready a few days before I was leaving on a road trip with my new ride. They said they would call me when it was ready. The day they said it would be ready rolls around, and I haven't heard anything, so I call them and verify. They say it will be one day late. Ok. Next day rolls around, still haven't heard anything, so I call and verify AGAIN and I'm told it would be another day late. Ok, I understand stuff can happen at the warehouse, it's probably not BCS's fault. Bob understood that this meant that I had to push my trip back a day, and was very apologetic and personally ensured that I got my bike, along with a $200 gift card.

Honestly, Bob is the reason this is not a 1 star review. He is an excellent, knowledgeable, friendly person and I enjoyed doing business with him personally. 

Throughout the year, I took my bike in for a number of service appointments, from a tuneup to dealing with my dropper post that started leaking. I received my bike back late from every one of these appointments.

The last straw came when I tried to replace my fork lower. BCS Service was incredibly difficult to communicate with. After they said they would get a quote from Fox and call me, I waited 4 weeks without any word from them when I followed up myself. They said Fox didn't have them in stock. That would have been nice to know earlier. I waited an additional 3 weeks and followed up AGAIN after no word, and they said they finally got a quote and said I should have received a call about it. Well guys, I didn't.

Frankly, I feel incredibly disrespected after giving this business many thousands of dollars for gear and service. The treatment they have shown me, as a serious customer, has been mostly dirt poor. I will be patronizing other more competent shops from now on, and probably should have just called it good after purchasing my bike.

 7 years ago (16-08-2017)

Awesome staff! Dan was incredibly helpful and we had an awesome ride because of his assistance.  The bikes we rented were top of the line and worth every penny.  I highly recommend to anyone looking to purchase or rent a bike in Boulder.

 8 years ago (14-02-2017)

These guys are the best!  Knowledgable and helpful sales staff.  Very skilled and pleasant wrenches.  I've bought my last two bikes here (a Scott Plasma and a Giant TCR) and have taken all my bikes here for service for years.  They're also supporters of local charities.  Pay them a visit next time you need a tune up or want to flirt with that "N-1" formula (where N = the number of bikes you own before she leaves you.)  You won't be disappointed.

 8 years ago (02-03-2017)

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