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Reviews, get directions and contact details for Pep Boys Auto Parts & Service

Story

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 5651 San Mateo Blvd NE, Albuquerque, NM 87109, USA
Phone: (505) 881-8101
moc.syobpep@sutcatnoc
State: New Mexico
City: Albuquerque
Zip Code: 87109


Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews
The service dept. is great! Free humor and quality service! I'll keep coming back!!
7 years ago (03-03-2018)
I set up an appointment with Bryan he was fast knowledgeable got the tires I wanted within 30 min. Got there the guys worked quick felt like 25 min that I was there getting 4 new tires I'm very impressed with how fast and friendly they are. I'd recommend them any day
8 years ago (21-11-2017)
Didn’t even look at my vehicle and told me that my problem “couldn’t be fixed here.” Extremely rude and unhelpful, even if what I was told was accurate, I don’t support a completely unprofessional work place. Told me to “stop the tow truck from unloading my vehicle”, no matter how this already unfortunate situation would affect me further. Zero stars for this awful place. (!)Please note(!) this is just a review for the San Mateo location, as the Pep Boys on Central is amazing. The staff is helpful and kind, and have helped me out greatly in the past, TOTALLY different from the filth working here.
8 years ago (05-11-2017)
I tried to put all of this on the Pep Boys website however it would not work well enough to let me submit a review. My wife and I went in to get our oil changed with a coupon that said we could get a 30 minute oil change with conventional oil for $19.99. what we did not know is it I would end up spending over 2 hours to get the oil changed and I would be pressured to do over $3,000 in repairs. After I declined those repairs we were put the bottom of their to-do list. The 30 minutes were supposed to start after I signed my acknowledgment of service. However I ended up spending a lot more time there than I planned. Also the staff there put in one quart more oil than my car takes and I had to drain the extra quart. They charged me for it though and when we called to complain they fought on the phone with my wife. The argument got so heated that the gentleman called back 1/2 hour later to argue with her some more. We will not be returning to Pep Boys in the foreseeable future.
8 years ago (30-08-2017)
Personnel very helpful, wiiling to help apart from their daily chores.
7 years ago (05-02-2018)
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