Brooklyn Bridge Bike Rent

Reviews, get directions and contact details for Brooklyn Bridge Bike Rent

Address: 145 Nassau St, New York, NY 10038, USA

Phone: (212) 767-1773

Website

State: New York

City: New York

Zip Code: 10038

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews

I was visiting New York for a few days with my boyfriend and found Brooklyn Bridge Bike Rent online. When arriving at their store i felt that the staff were very friendly and informative about the surrounding area. We rented two bikes for three hours and the price was very reasonably priced!! Maps, locks and helmets all included which was great. I would highly recommend this company!

 9 years ago (29-07-2017)

We hired 3 bikes today planning to ride to Rockaway Beach and get the ferry back. We had Groupon vouchers and there was some issue with letting us have bikes as we had reserved by phone... definitely email your reservation so you have proof. Once over in Brooklyn the left crank arm on one of the bikes was loose and then fell off completely a few miles later. We called the bike hire company who advised us to take the bike to Roy's Sheepshead Cycle shop in Brighton Beach and that they would phone ahead to authorize any repair. We walked there...about 2 miles. No phonecall but the Roy's staff were super helpful and said that the crank had been trashed and retightened over  many hired and was unrepairable and intact a safety issue.  Certainly not caused by anything that we had done. They also identified several other issues with the bike including squint handlebars and low tyre pressure.  We called the bike hire company again who refused to pair for the replacement and said we had to bring the bike back to their shop. How we asked? We suggested leaving the bike at Roy's and the staff member was angry, very rude and threatening. 
We ended up paying  for the repair ourselves so we could continue our trip.
On returning the bikes we very reasonably asked them to cover the cost of the repair ...twenty dollars. They refused and insisted that we had caused the damage. We asked to speak to the manager David Tranov who said that as it was one of his newer bikes basically " tough luck". Clearly doesn't give a toss about his clients safety or customer experience. We had paid for extra insurance but want this was for I have no idea
I would think very carefully before using this bike hire shop. They say that their bikes are serviced every couple of weeks but my experience would suggest that this is not the case. Venture more than a mile from the hire shop and you are on your own. No assistance  is available and expect a load of abuse.

 9 years ago (04-09-2017)

I took a bike there despite of all these negative reviews a month ago and was pretty satisfied. The bike was almost new and they also give a card for a 25-50-75% off for 1-2-3 next rents.

 9 years ago (15-09-2017)

I visited this place with my brother and really enjoyed our ride on nice bikes

 9 years ago (09-09-2017)

I came to New York for a holiday and rented bikes with my friends. The staff were really accommodating and gave us a great price for the bikes. 

 9 years ago (29-07-2017)

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Brooklyn Bridge Bike Rent

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