Budget Car Rental

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Address: Falls Intl Airport, 3000 Airport Way #100, Klamath Falls, OR 97603, USA

Phone: (541) 885-5421

Website

State: Oregon

City: Klamath Falls

Zip Code: 97603

Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 9:00 AM – 4:00 PM

Update Info

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Reviews

I'm a Fastbreak member and use Budget exclusively. 

Two weeks ago I reserved a minivan for a 9AM pickup.  I spoke to the agent the night before to verify the reservation and was told everything was in order for tomorrow.  When I arrived the car wasn't there.  It arrived at 9:45AM from Medford.   I reserved a minivan and was willing to pay the inflated price for it. Right before pickup I was sheepishly told that it was a Chevy Traverse. A crossover SUV, not a minivan for our weeklong road trip.  The counter lady said there was nothing she could do and that "I should be glad I even got a car as it's a busy air show weekend.

The counter agent couldn't change the price to the lower price for me.

They should have let me know the night before they didn't actually have a minivan.  They could have called me to let me know they were going to be late that morning and they could have let me know they didn't have the right type of car and proactively offered the price difference refund.

Overall, I feel like this particular office and probably Medford, OR  isn't well run and has customer service issues.  I understand things happen, but no one tried to "make it right"

On a positive note - the Chevy Traverse they gave us has a third row and enough seats/ storage for our needs - so it could have been much worse, but I still feel a little mislead and the situation could have been handled better.  This two stars instead of 1.

I'll probably try a competitor next time I rent here and see how they do.

 8 years ago (21-07-2017)

I will never use Budget again. I've used them twice with problems each time. The first time I went to rent a car and I called the location and asked them if there was a deposit needed for renting a  car, to which I go the answer of "no, you've prepaid so that's all you need"...I go to pick the car up and guess what $100 deposit, and they wouldn't take my debit card. so back to my house to pick up a credit card. The second time I rent a car and  decided I needed the car for an extra day. I called, explained  the situation and was told that I would be charged for the same price  I rented the car, and the owner would waive the $10 extension fee.  Well, I get there and drop the car off and guess what?! They're trying to charge me an additional $57...I did happen to get it down to the original rental price but the $10 was NOT waived and I just bit the bullet on that. I gave 2 stars because the communication is awful between the staff members and the owner did refund me a small amount of money from the $57.

 8 years ago (10-04-2017)

They were not well prepared to rent a truck for moving even though they offer that service. I had to get a bigger truck than I wanted and it was filthy with spilled coffee and dog hair on the passenger seat. The inside of the windshield looked liked it was never cleaned and it had a big crack running from the passenger side to the middle. (I think that's illegal to drive like that.) Go to U-Haul instead. With the extra money.

 8 years ago (07-02-2017)

DO NOT RENT HERE. We rented a 24 foot truck, it had a leak that required us to wrap our couch in a tarp to keep it from being destroyed. After getting on the road it got dark and we discovered the headlights were dim and not aimed making them basically unusable. When we returned the truck they said the pickup location was responsible, when we called them they said they weren't responsible. After multiple calls to "customer service" they would only refund 10%. We had already scheduled another truck from the same location to complete our move a few days later, when we got there we were told they had no truck of any size any where, they didn't offer any help or compensation. GO TO U-HAUL!

 9 years ago (29-10-2016)

The people at Budget rental in medford are great. Helped me get a truck at a great price and the truck got Fantastic gas milage. Clean and comfortable, But radio did not work. Bummer

 9 years ago (16-06-2016)

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