Budget Car Rental

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Budget Car Rental Columbia operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 7290 Cradlerock Way A, Columbia, MD 21045, USA

Phone: (410) 312-5198

Website

State: Maryland

City: Columbia

Zip Code: 21045

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 12:00 PM

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Reviews

The lady at the front desk is bruke she says. She is very impolite to the customers. she does not have enough information to calculate the price for a car. she use to call third person through speaking in different language and fixing the highest price. Also unnecessarily asking question whether the DL copy which we show is ours or not. she does not know how to deal things to the people. I guarantee that she deserves a negative rating. I thought is she is still there, don't want to take any cars from this place again. Also she says no budget cars used to clean the vehicle and simply offering the untidy, dusty car even i booked it earlier. This is not at all fair towards customers by taking the full amount.

 8 years ago (30-10-2017)

THE WORST LOCATION EVER. CLAIMS YOU CAN PAY DEPOSIT IN CASH , GET THERE AND THEY DONT ACCEPT. RESERVED A 26FT BOX TRUCK, AND THEY NEVER HAD IT. CUSTOMER SERVICE IS HORRIBLE. STAY FAR AWAY.

 7 years ago (17-12-2017)

I would give them 0 stars if it was an option. This place was totally terrible. L Teddy at the front desk could not communicate very well. He would not accept my documentation from the department of motor vehicle. He called his boss/manager to confirm that he could not accept my documentation, but would not let me speak with his manager. I called the Budget 1-800 number and got another person that could not speak good English and again the person was not helpful. I reserved the car through my insurance company, USAA, but I will never use Budget again.

 8 years ago (05-04-2017)

If I could give this business minus 5 stars, I would. Here's what happened to me last week:

The counter person asks if I want insurance. I say no because my credit card covers car rentals.

Then, while I'm telling her the story of my fabulous Capital One credit card, which has covered me twice in the past for rental car damages, she's adding the insurance I declined to my rental agreement.

Yep. While I'm explaining why I don't need the insurance, she's adding a policy that costs as much as several month's of my regular car insurance premium.

Then, when she says initial here, here and here, I think I'm initialing to decline coverage. Stupid me. I trusted her.

Learn from my expensive mistake people and be very careful to check your contract after they print it out. 

This branch doesn't have the touch pad for declining insurance that most other car rental places do and clearly, and just saying no isn't enough.﻿

After calling the small business line at Budget HQ, I got them to remove half the $300+ insurance charge. But still got ripped off for the other $150.

Don't let it happen to you.

 10 years ago (03-11-2015)

We used this Budget/Avis location for the first time yesterday. We had been using Enterprise because they were the only rental car place around.  We called Enterprise and they didn't have a car available (not the first time) so we tried Budget. The guy was so helpful and polite and did everything he could to have a car available for us. The only problem we had was the first car he gave us smelled like an ashtray, like someone had been smoking in it with the windows up for months. He gave us the only other car he had available that was more expensive and was reserved for someone else, for the same price as the other car we were set up to rent. We really appreciated them having a car available and changing the car when there was a complaint. We will be using them instead of Enterprise from now on.

 9 years ago (11-05-2016)

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Budget Car Rental

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