Budget Car Rental

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Budget Car and Truck Rental Vista operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 1859 W Vista Way, Vista, CA 92083, USA

Phone: (760) 941-9133

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State: California

Zip Code: 92083

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Reviews

The owners (Ernest and his wife) are amazing, however their staff member Cynthia (I think that was her name, she is a short round woman, with dirty blonde curly hair) is horrible. When we returned the car she was screaming at someone on the phone saying "You aren't dealing with the owner, you are dealing with me", after waiting a few minutes she directed her attention to me. I gave her my name and rental car keys. The ring on the keys was damaged when we got it, and we replaced it with a twist tie. She immediately yelled at me saying "YOU HAVE TO RETURN THE CAR KEYS AS THEY WERE, AND IT WILL BE A 50 DOLLAR CHARGE FOR THE DAMAGE". When I said that seems like an excessive amount of money to pay for an already damaged key ring, she went off the rails. She went out to the car and immediately screamed at my Dad to remove some wrappers from the car, which he was in the process of doing. She refused to open the gate to allow us to use their dumpster to throw out the wrappers. When we tried to throw the trash out inside the office she screamed at us "YOU ARE RESPONSIBLE FOR YOUR TRASH, GET IT OUT OF MY OFFICE". I started to get mad and asked her to open the gate so we can throw it in the dumpster, she finally did open the gate and almost slammed the gate in my father's face.

I asked to speak with the owner and she yelled again "HE IS NOT IN. YOUR DEALING WITH ME". When I went inside to get the final bill and asked to go over the car with her, she threw the final bill at my father, and then threw some books. She refused to go over the car with me, and didn't even want to see the rental agreement.

I filed a formal complaint with Avis, and will never be renting from this location again unless I'm dealing with the owners directly. Hopefully this horrible employee will be fired, reading other people's reviews she has a track record of doing this.

 8 years ago (19-07-2017)

The car was not cleaned at all and had plenty of dog's hair from the previous renter..gross. 
The lady is very rude be aware. The guy is fine. 
I'm not coming back there...
Go to Hertz they have really clean cars & Great service!.. they don't force you to take an upgrade due to their lack of customer service.

 8 years ago (19-05-2017)

Overbooked the truck I reserved now no truck, the gal was was not very helpful and rude. I feel bad for the people in front of me same issue and they were waiting to leave out of state. The gal was quick to close at 5pm without helping. 

 8 years ago (19-08-2017)

Showed up at open, 2nd in line, and had to wait 30 minutes to speak with staff for my rental I had reserved. They decided to let anyone returning cars or trucks to go before everyone else. 

 8 years ago (22-08-2017)

Great Place.  Good Service.  Better prices if you book in advance on line.

 9 years ago (29-11-2016)

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