Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 165 S El Camino Real b, Encinitas, CA 92024, USA

Phone: (760) 942-2626

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State: California

Zip Code: 92024

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Reviews

I rented a truck for 8 days for a camping trip in Sierra Nevadas and it was perfect for my needs. The truck was brand new and I averaged 25mpg. I got the insurance because we were camping in bear country and even though I didn't need it Kofi worked with me on the rental rate so I could get the insurance and stay within budget. I would rent another vehicle from this location. Only reason I didn't give 5 stars is because vehicle wasn't cleaned before I picked it up and I spent an hour cleaning it before I loaded up my family in it. I was also kind of mad that I was charged for mileage when Kofi told me he had given me unlimited mileage. That was an extra $50 I wasn't planning on spending.

 8 years ago (11-08-2017)

I have rented with this Enterprise location several times in the past with no problem. However, this time was so bad that I am considering never renting with them again (and I am a frequent renter/corporate client).

I reserved a car the night of 12/27 to be ready for a 7:30 a.m. pickup on 12/28. When I got there at 9:45 a.m., I was told that all the cars were gone; that it was a first-come, first-served, regardless of reservation (or not). I was told that cars were coming "from the wash" and would be there in 15, maybe 20 minutes.
I asked if there would be time to get a drink from the taco shop around the corner, was told yes, and left for about 10 minutes. When I got back, there was another woman waiting for a car in the lobby. When a car came in, she was given that car, even though she had not been there when I left. It was 10:30 by this time, and no car.
I waited until 11:05 a.m. for a car that I had reserved at 7:30 a.m. Two things really stood out to me:
1. Multiple calls came in where renters asked to keep cars additional days. One of the male workers commented to the woman waiting in the lobby (and by default, me) that that had been happening all week. Everyone wanted to keep their cars - and he kept saying yes. This didn't make sense to me...if there are renters who are making reservations for cars, then no, you can't keep your car. We need that inventory for others. Not that that would have made a difference with me, or the other woman, or the family that came in and asked that her 17 yo be allowed to drive the rental car. When a company accepts your reservation, it should deliver.
2. I had to decline the rental coverage THREE TIMES, twice with the same guy. He kept going on and on about how my insurance would be charged the daily rental rate for every day it was out of service, as if to scare me into paying $10/day. Again, I have rented with Enterprise multiple times, and have only had to decline once. 

I did end up getting a car, but 1.5 hours later than I was told, and almost 4 hours later than my reservation. I'm not sure what is going on with this location, but it was not a good experience this time. I will most likely rent from the airport or the Carlsbad location when returning to North County.

 8 years ago (05-01-2017)

Calvin was very flexible and helped me out when my plans changed mid rental.  The Encinitas office has always been a great location, you get the benefits of a large company with the customer service of your local mom and pop store.

 8 years ago (29-06-2017)

I returned my car to this location and left my golf clubs in the back of the vehicle.  When I contacted them to inquire to come pick them up, they said they had not located the clubs and that they would contact the subsequent renter to inquire whether they had them.  How is it possible that an item like this would go missing when they supposedly clean out the car prior to renting the vehicle?  When I picked up the car the back was dirty, so perhaps they rented w/out cleaning it?  Regardless, I wouldn't trust one person at this location as obviously dishonesty is rampant. O stars.

 8 years ago (30-05-2017)

Great staff.  Only problem was I had to wait about an hour for them to wash the car at a nearby car wash which was busy that day.  But, the Enterprise staff compensated me with a discount, so I'm satisfied and will return.

 8 years ago (05-04-2017)

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