Budget Car Rental

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Budget Truck Rental Sparks operates a leading truck rental company in the US, serving both the consumer and light commercial sectors. We operate 2,000 locations throughout the US.

Address: 1595 Marietta Way, Sparks, NV 89431, USA

Phone: (775) 356-2499

Website

State: Nevada

City: Sparks

Zip Code: 89431

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 7:00 AM – 4:00 PM
Sunday: 8:00 AM – 12:30 PM

Update Info

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Reviews

I spoke too soon. Now they cant stop messing with my bank account. They reversed the original charge and then ran a new one for more the amount that was told to me and agreed upon. Now I get to look forward to more fees if anything is returned..... Update....I called corporate and spoke with an extremely patient young supervisor. I was already upset by the rep at the store who was unwilling to help and the first customer service rep who tried to tell me that there was a hold on our card until they made sure we had the completed our contract. Even after I advised her that the car was returned last night she still kept talking over me and not listening. I had asked for a manager and when just a supervisor got on the phone  I was way snappier than I needed to be. She didn't let me run over her and handled my attitude with more grace than just about any customer service rep I have spoken with. While my opinion of the store has not changed she definitely made things right. I will rent from them again although probably not that location and will make sure to rent an extra day to avoid the extra fees. 

 My husband rented a car on Friday at 5. We were returning after they closed so they said leave the car in the lot. My husband was late dropping off the car and they charged us 2 extra days because we were more than 24 hours late. The lot was closed. They could not have rented the car to anyone else and they refuse to even discuss any possible refund. I usually love this place but that will be the last time we rent from there and I will be disputing that charge. Regardless of whether they grant it or not, just on principal at this point. Apparently this store has no grace period.

 8 years ago (14-02-2018)

Budget was great as always. I Have Schlepped my stuff across the Country four times, and Budget is ALWAYS my go-to...The truck was great, the carrier was easy to drive with, so my Jeep got here when I did... :)

 9 years ago (18-05-2017)

Rented a weekend vehicle under USAA (military rates), and when we were given the vehicle, the gas tank was between the FULL line and the first line next to it. The vehicle was returned with EXACTLY the same amount of gas as when we received it. Nothing was said at that time, and we went about our way. A day later, we notice a charge of $55 on the account. After being on the phone or nearly 30/mins, trying to explain to "customer service" what the issue was, we finally found out there was a gas charge added. Of course it was disputed and now we have to e-mail a copy of our last gas receipt to Budget for a possible credit in 3-5 business  days. This is a HUGE waste of our time and energy to have to do this. Just be aware this location is a franchise and not cooperate - so I feel they are nickel-and-diming everything they can. In the future DO BUSINESS WITH CORPORATE BUDGET AT THE RENO/TAHOE INTERNATIONAL AIRPORT.

 9 years ago (23-05-2017)

I rented a car for a week and returned it on time. Their system was down so they produced no receipt showing I had even returned it. 3 days later I have a charge on my credit card for 64. 76 and a certified letter in the mail stating the consequences if I don't return the car. Absolute highway robbery. I called customer service a few times only to be transferred around to numerous employees telling me I had to contact the Sparks NV establishment where I rented it. I called, they have no knowledge of the deduction form my credit card. In addition, the employee took my name and number and informed me a manager will be notifying me in regards to the situation the next morning. I received no call.  I will never use budget rentals again. Please refund the money you STOLE form my account. Two things I cant stand.. thieves and liars.

 9 years ago (20-04-2017)

The worst customer service ever on Marietta in sparks Nv. This place does not deserve one start

 9 years ago (25-09-2017)

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Budget Car Rental

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