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Payless Car Rental

  1. Nevada
  2. Nevada Car Rental

Reviews, get directions and contact details for Payless Car Rental

Story

Payless Car Rental Reno, NV operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.

Address: Howard W. Cannon Terminal, 2001 E Plumb Ln, Reno, NV 89502, USA
Phone: (775) 324-0164
State: Nevada
Zip Code: 89502


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Reviews
We rented a vehicle from the Payless that operates out of the Reno Airport. The shuttle driver who picked my boyfriend up was rude on the way to the rental car pick up location. The rental car was dirty on the inside, the passenger side seat lever was broken, and the windshield wipers were bad (we did not find out until we hit snow). When we went to return the rental vehicle, we pulled in to the poorly lit parking area and I unknowingly parked in the shuttle pick up area. The shuttle driver came to my window and told me that the parking was for shuttles only. I told him ok and that I would move. He then said, "That's why it's labeled for shuttles only," in a very condescending tone. I told him that he didn't have to be rude, I didn't see that it said it was for shuttles only. At that point he started to argue and said, "well it clearly says shuttle parking only." Again, I reiterated that it was only labeled on one side and I did not see it since it was so dark. Poor service, rude people. The vehicle was pretty cheap, however, I would have paid double and gone with a different car rental agency. I do not care how inexpensive their rentals are, I will NEVER do business with them again.
9 years ago (30-01-2017)
The car itself was not too bad, although there was a huge stain on the back of the passenger seat that looked like there had been coffee or a dark drink spilled and it looked like they had not even tried cleaning it up at all. Along with that, when had our reservation for 6:30am. When we arrived on time there was no one there to help us for about 20 minutes. The attendant outside had the cars ready but there were no other employees there to help check us in. After that, we were told that we could put one card on file for the reservation and pay with a different one. We were told this by an employee who checked us out but were later told that was false information when we checked the car back in. The employee who checked us in was very rude, his name was Kirk. He rudely yelled at us when we were pulling up and in the shuttle area for not too long. Along with that, he was yelling at a customer over the phone and said he was not able to give directions. Considering we are paying customers, this was horrible customer service. I would not recommend this location to anyone and not go back again.
9 years ago (31-08-2016)
Cheap and fast. These guys helped me out in a pinch and I'll definitely be using them again!
9 years ago (21-11-2016)
Scam. Do not fall for it. You can rent a car, but you will get ripped off. They will show you cheap prices when booking and then hit you with confusion and additional fee's. I thought I was paying $130 dollars. My receipt when booking online said this much. Ended up paying $279. When i arrived to pick up my car, Barbara initiated the scam. First I was sold a $25 insurance policy. Seemed like a decent price to prevent the headache. Then Barbara explained how gas works. "If you don't bring the tank back on full, we will fill it up ourselves and charge you." She went on to give me the advice, "it is cheaper to let us do it. We are only $2.30 a gallon and the gas stations around hear $2.70 a gallon." She printed the paperwork. I was giving a new receipt. It showed a $149 dollars. I questioned this $149. I said, i already paid $130.04, I am not paying an additional $149 am I? "No", she said and followed it with a convoluted answer about how I am only paying the difference between the two or something along those lines. She sensed my concern for being charged an additional $149 and skillfully deflected it. We had been traveling all day other people were waiting behind me so I took her answer and hesitantly signed the paperwork. Fast forward a few days. I dropped off my car. Everything went fine in that department. Now am I back home and looking two Payless charges on my account. The $130 from when I booked online and an additional $149. When I called to get clarity on the additional charges, they had no issue clearly explaining the additional payment. "You bought the $25 insurance, but that was per day and we charged you $43 for gas." So a $25 insurance policy I bought was actually $100 and the tank I returned 3/4 of the way full cost $43 dollars to fill up. It was a Kia Optima may have cost $10 bucks to top off the tank. It is a crappy way to do business, but technically I am in the wrong so I don't have much of a recourse.
9 years ago (16-08-2016)
Don't believe what you read, they truly are not on property, the cars are offsite which then means a shuttle. The shuttle took forever to pick up. The customer service was lacking at the onset and continued through to the car drop off. I will gladly pay more for onsite cars and customer service! I won't be back.
9 years ago (10-10-2016)
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