Budget Car Rental

Reviews, get directions and contact details for Budget Car Rental

Story

Budget Car Rental Lansing operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 4300 Capital City Boulevard, Capital City Airport, Lansing, MI 48906, USA

Phone: (517) 321-2072

Website

State: Michigan

City: Lansing

Zip Code: 48906

Opening Hours

Monday: 7:30 AM – 12:00 AM
Tuesday: 7:30 AM – 12:00 AM
Wednesday: 7:30 AM – 12:00 AM
Thursday: 7:30 AM – 12:00 AM
Friday: 7:30 AM – 12:00 AM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 12:00 AM

Update Info

Similar places near

Enterprise Rent-A-Car 5 miles Phenomenal Service. I have rented a few cars in my days and have always had a normal ...

Budget Car Rental 5 miles Had a great experience! It's a small place, so they seemed fairly laid back. (plus, I...

Enterprise Rent-A-Car 8 miles Rented a car in July for a week. Staff and car were nice. Everything was great until ...

Enterprise Rent-A-Car 10 miles I always have a great experience renting from this location. If they don't have the ...

Avis Car Rental 36 miles A lot has changed over years in this location. The new owner of the location asked me...

Hertz 36 miles Great service. Explained where gas cap was and how to open (thank goodness). Would re...

Enterprise Rent-A-Car 37 miles Fantastic customer service. Gary was quick and kind in picking me up. Leslie was very...

Enterprise Rent-A-Car 38 miles I have had to rent a car for about a month now, it has been an easy and pleasant expe...

Enterprise Rent-A-Car 42 miles Great service! Thanks Josiah! Car was ready and waiting. Nice car.

Hertz 43 miles Totally screwed me! If I could leave one star, I would. I reserved a car for the very...

Enterprise Rent-A-Car 44 miles The customer service at this Enterprise is exceptional. There was a little hiccup wit...

Budget Car Rental 45 miles The worst customer service ever. Budget has lost my business for good. Called this st...

Enterprise Rent-A-Car 45 miles Flint, MI had excellent customer service. I had a nice, clean rental. Not too expensi...

Budget Car Rental 45 miles They took care of me when both national and enterprise left me without a car 700 mile...

Enterprise Rent-A-Car 46 miles Aidan is an absolute gem to work with! I had never rented a car before and he was so ...

Enterprise Rent-A-Car 48 miles We received a great car that looked like it was just turned back in as it hadn't had ...

Budget Car Rental 48 miles I have used Budget for 4-5 times in 4 years - to rent a car when we needed an extra v...

Enterprise Rent-A-Car 54 miles Enterprise has the best customer service. They make up and then-some for whichever is...

Reviews

I have rented with all the major car rental companies in nearly every state and this is the friendliest staff I have ever encountered. Always a positive experience.

 7 years ago (13-12-2017)

After my experince with Budget Rental I have decided that I will never use their rental service, or truly any rental service again. It was genuinely that off putting of an experience. 

My first pang from my rental experience came from the "Under 24" fee that they charge you. The entire price of my rental went up 40% just based on my age despite the fact I've never had an accident or traffic infraction in my life. I cannot blame Budget specifically for that one because all the rental companies do that. Out of the guise of protecting their cars but really so they can further squeeze money out of the people who need their rentals the most. 

I will say that the car I used for that weekend was lovely, great gas mileage. 

That being said, my second and greatest problem with Budget came when I returned the car. I was cutting things a bit close when returning the car. It was do back at 12 and I had to drive to and from Detroit that morning to drop off my girlfriend at the DTW airport. By the time I got back to Lansing it was already so close to 12 that I knew if I stopped to fill up is be late and they'd likely charge me a whole extra day. I figured I'd drop the car off and tell them I didn't have the chance to fill up and pay the $30 or so dollars they'd charge me to fill the tank. 

Mind you this car gets excellent gas mileage and I had been filling the entire car for $25. I even gave it back with a quarter tank. I drop it off and it's no problem. 

Fast forward to two days later when I get a notice that my account had been charged an extra $100. I called budget to ask what was wrong and the woman informed me that they charge $9.80 PER GALLON to refill their tanks in that situation. I was utterly blown away they could be so penny pinching with their customers. 

I told the woman on the phone, politely, "I had no idea". She very rudely and curtly responded that I should have as it was written down in the three page size ten font rental agreement. 

The extra fees and charges on a daily business, that's something I can handle, every business that puts money before customers does that. What truly bothered me was the tone used by the service representatives when I had questions about all these frivolous charges. They were dismissal and treated me like some sort of buffoon for not having every aspect of their rental agreement memorized by heart. I will take my blame in not understanding the blood contract you have to sign with these people just to get a Corolla for the weekend, but that kind of customer service has lost this customer for good. Along with anyone I would have recommended them to. 

The reason for 3 stars instead of 1 after this ordeal is because after I called to try and understand this extra charge they were able to accommodate me. They have said they'll give me half gas back and only charge me $4.40 for each gallon as opposed to 9.80. 

That's still the most expensive tank of gas I've ever bought in my life but at least now I might be able to afford to eat. 

To summarize, understand that when you sign a contract with Budget, it's basically an unholy union between your bank account and their coffers. Study your rental agreement as if it were the SATs because they have no qualms about charging you for any innocent ignorance. 

I truly do appreciate getting some of that money back on gas, that was very accommodating of this company, but I'm afraid that the rest of the experience was nothing short of a nightmare. 

Next time I'll be taking the bus.

 7 years ago (20-09-2017)

Nothing like finding out the day of our trip we need an actual credit card because they changed their policy and wouldnt take my debit card(which can still be charged as credit). And also wouldnt add a driver without them having a credit card as well. Wish i could leave zero stars dont feel like they deserve even one.

 7 years ago (29-07-2017)

We traveled to Alabama and back.  I drove my 84-year-old mother-in-law down in the rental car.  She was comfortable the whole way.  The car got great gas mileage!!!  And the ride was smooth.  I didn't think the cost was bad at all for the distance we traveled.  I would definitely rent from Budget again.  The pick up and return were fast.  As a matter of fact, I may need a rental car next week and will definitely go with Budget if I do.

 9 years ago (25-11-2015)

Reserving our vehicle was so easy online, and the clerk staff were great when picking up and dropping off.  The van we rented was nice and roomy and accommodated our family quite easily.  The drive was wonderful.  

 8 years ago (22-08-2016)

Comment on this business

Map, Satellite View
Street View

to add Budget Car Rental map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=budget-car-rental&id=81252&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/budget-car-rental-i81252.html" target="_blank" title="Budget Car Rental">Budget Car Rental</a></p>

Budget Car Rental

Reviews, get directions and contact details for Budget Car Rental

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies