Buick GMC of Milford

Reviews, get directions and contact details for Buick GMC of Milford

Address: 750 Bridgeport Ave, Milford, CT 06460, USA

Phone: (203) 951-3691

Website

State: Connecticut

City: Milford

Zip Code: 06460

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

I drove 8 hours from Virginia to come see a vehicle they had online, just to discover it hadn't been cleaned, or had it's initial safety inspection done prior to me arriving. I gave them a 4 day heads up (specifically to their used sales manager), gave an initial deposit, and yet he never came to greet me or thank me for driving all that way.

Mike was great to work with but very unimpressed by the professionalism of the dealership.

 8 years ago (10-05-2018)

I want to thank Lourdes for such great services. She helped me tremendously in helping me get the car I wanted. Even with that she called me a week later to make sure if I am still satisfied with my purchase as well as if i had any concerns she can help me with. When I addressed my concerns which was just the concern of the brakes making a noise she quickly had me speak to service for an appt. Come to find out my car was just fine after bringing into the shop to inspect my concerns. I truly thank Lourdes(sales) Miguel(Manager) as well as the staff in Service department(sorry for not remembering tech name) for such wonderful service!! Im in love with my Car!!

 8 years ago (26-03-2018)

I purchased a vehicle from Bob's Buick GMC on February 16th 2018. I decided to return the vehicle 3 days after I purchased it. I was told by the salesperson Allen Young that the finance person Scarlett was out that day. I returned on February 23rd and once again I tried to return the vehicle. I wasn't able to return the vehicle but I was made to believe I might be able to get into another vehicle. I was told that I couldn't get approved unless I put a large sum of money down. I wasn't able to which I find very strange because I was able to get into the vehicle I was trying to return with no money down. Anyway to make a long story short I returned the vehicle to the dealership and asked that my contract me cancelled. Unbeknownst to me my contract wasn't cancelled. I just found out today that I am still the owner of the vehicle I returned. They have refused to cancel my contract with the bank even though when I contacted the bank where I got my bank loan from and explained my situation to them the supervisor of the bank told me that it is the dealership's discretion to cancel my contract. But he would be glad to talk to someone at the dealership to come up with a solution. I was also told that if they refused it's because they don't want to pay back the bank because they would lose out on making money. So now I feel that I am forced and bullied into having to keep a vehicle I don't want or need. When I went to the dealership today to have Scarlett the finance person call the bank to cancel my contract she said she didn't want any part of it and refused to call the bank and so did the manager Miguel. When I told the salesperson Allen I wanted to speak to the owner I was told the owner wasn't around. I really felt like I received very bad service. I felt like I was scammed and given alot of excuses .It's a shame that Bob's Buick GMC would rather make money at a customer's expense than to rectify a issue that they are capable of rectifying if they chose to do so. I would not recommend any of my friends, co-workers or family members to buy a car at Bob's Buick GMC. They really don't care about the customers. All they care about is making money.

 8 years ago (26-03-2018)

New management is great, night and day change from what it ws. Pleasnt experience always in service

 8 years ago (01-05-2018)

Very disappointed with the new structure of this dealership versus seeing the old employement that used to work there. Service was better and the group of the old employees that magically all disappeared at once where better out of the years that I’ve been coming here. Not to mention was not to pleasantly happy with the outcome of one of my vehicles that was damaged in various places and unfortunately the dealer did not repair them. This dealership needs to do a accurate correct re-organization

 9 years ago (12-11-2017)

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Buick GMC of Milford

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