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Reviews, get directions and contact details for Byers Mazda

About

Mazda dealership in Columbus, Ohio serving customers looking for new and pre-owned vehicles. We also proudly provide service and parts for Mazda vehicles.

Story

Byers Mazda Is Pleased to Serve Columbus, Hilliard, Westerville, Dublin and Worthington Drivers with the Phenomenal Customer Service They Deserve

At Columbus' own Byers Mazda, we speak one language but understand all its dialects: cars, servicing and finance. We are more than your run-of-the-mill dealership guided by greed, but a dealership that genuinely cares about its customers and all their car needs. Since 1897, we've worked to diminish traditional car buying hassles and ownership stress through a well-versed commitment to stellar customer service. Find more than just a new car, but also all of the items you need to keep that car running smoothly here at Byers Mazda.

Mazda is a brand that wants you to find a reason to celebrate driving every day, no matter where you are going, and that's easy to do with its well-designed lineup. Each Mazda model asserts a captivating panache and is loaded with innovative perks, balanced performance and award-winning safety. Practically every segment is represented by Mazda, from Mazda's own spacious and rugged SUV and crossovers like the Mazda CX-5 to its own set of sporty coupes like the Mazda MX-5 Miata and utilitarian driven sedans and hatchbacks like the Mazda6 and Mazda3. You are bound to find at least one model or another that appeals to you, and considering we not only have an extensive array of new Mazda models but carry competitive prices and have a knowledgeable staff available to answer any questions and provide test drives, electing Mazda and electing to buy a Mazda model here is a no-brainer.

Address: 2455 Billingsley Rd, Columbus, OH 43235, USA
Phone: (614) 792-2455
State: Ohio
Zip Code: 43235


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
I had been wanting a new SUV for a while, going back and forth between Mazda and Honda. I decided to go look at a CX-5 and I fell in love! Not only is it beautiful on the outside, but the interior is amazing as well. So many awesome features, and at the same cost as the base CRVs I was looking at over at Honda. In my opinion, there is no comparison. Mazda just seems like much more of a premium brand. As far as the sales team, they were awesome as well. I was working with Tony Ramirez, and he was extremely patient with me as I asked all of my questions, and at no point in this process did I feel pressured to buy.
8 years ago (25-12-2017)
The young lady (Cierra) at the cashier/phone operator station was very loud and vulgar. If she wasn't behind the counter I would not have known that she worked for Byers, she was not in any type of uniform like the rest of the employees, she was dressed in a form fitting dress that was way too short (looked almost like she was only wearing a stripped tee shirt, hopefully she doesn't have the need to bend over and pick something up off the ground in front of anyone.) She was on her personal phone and acted as if my being there was disturbing her personal phone call (as she let out an exhausted sigh when I walked to the window to ask a question.) She is very rude. I will make the drive to another Mazda dealership to make any further purchases, including a car. Poor customer service and representation of a well known family dealership. It is truly sad that one apple can ruin it for the bunch....
8 years ago (07-12-2017)
Never before have I had such a simple and easy experience buying a car. We bought a beautiful Toyota 4Runner TRD pro. They were all very knowledgeable and pleasant. I will go back to them in a heartbeat
8 years ago (25-08-2017)
I am typically not one to write a negative review of a place, but the quality of service as Byers Mazda has gone done since I originally purchased my car three years ago. In order to keep the care tuned well I made sure I brought the car back to the dealership for its suggested maintenance. For the large majority of the past few years the service was excellent. Most recently I dropped the car off and left the car in their care all day. When they called to let me know the car was ready for pick up I asked several questions about the work that to be done and was informed that the service was completed. Upon picking up the car and reading the report I found that the main reason I took the car in was not addressed. I called in to speak with the service desk and they rather condescendingly stated that it wasn't on the ticket so I never requested it (regardless of the fact that I had stated it when I called in to make the appointment, when I dropped off the care, and before picking up the car). I was fine with the mistake but the tone was unacceptable. I called to speak with a service manager and he agreed that the situation could be handled better and offered to have the car brought in for the remaining service free of charge (oil change and point inspection). When I brought the car in for this service at the time we agreed on, the service desk was not aware that the service was to be covered (which is okay). However as I sat in the customer lounge I could clearly hear them talking about me, how I never requested the service, and how I was upset for no reason. When I said "excuse me" they just answered the phone like nothing happened and continued on the day. I had to go and talk to a cashier to try and find a manager before they ultimately called the person I requested to talk to. I never requested anything for free. I never said anything about the service aside from the fact that my request was ignored and instead of treating the customer with respect they were condescending. I brought the car in on my own time instead of making them pick it up. I never said anything cross about the mistake while checking the car in and didn't even talk to the person who made the error. To be treated this way is disheartening and sad. There are plenty of garages in town and plenty of Mazda shops for me to take my car to for factory service. Sadly they are losing my business until this issue of customer treatment is clearly rectified. So sad that it was all one person who the organization could not correct.
8 years ago (02-05-2017)
Don Overmyer was really efficient in getting the leasing process through. He was very friendly and answered all of my questions. Went through finance smoothly and was out of the door happy. Would recommend Byers Mazda for all your car needs!
8 years ago (12-08-2017)
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