CapitolMac

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Address: 714 S Broadway, Baltimore, MD 21231, USA

Phone: (410) 657-8000

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State: Maryland

Zip Code: 21231

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Reviews

Rip off. I brought in my computer because my enter key was stuck on my fairly new computer. No detective work needed. They charged me $90 to look at it, but I was told that would be deducted from my final bill. They called me a couple of hours later to tell me they couldn't fix the key, and the part needed to replace it would cost $300 plus labor, for a total of around $500. They suggested I take it to the Apple store to see if they would extend my warranty. So basically, I spent $90 to be told to take it to someone else. Now I understand charging to look at a problem, but I'm sure this is not their first stuck key, and there are a limited number of apple models, and keyboards. There was nothing to figure out here...no mysterious virus, no software issues, just a stuck key. To round things out, when I got home, I realized they had made things worse, and my track pad is now stuck too. So, basically, thank you CapitolMac for charging me $90 to make things worse.

 8 years ago (16-01-2017)

I am giving a 3 because I have had service done to my products in the past and they've done good work. However they work with a massive chip on their shoulder that they are not an actual Apple Store. I called to ask about iPhone repair and had a hunch they wouldn't be able to do it because they're not a full Apple Store but instead of explaining it to me and letting me speak, the representative very rudely told me off and told me how I had to go to a "real" Apple Store to get it fixed. He then proceeded to tell me in detail all of the ways in which to disrespect said Apple Store and their employees. He then promptly hung up the phone on me as I tried to ask another question. I'm actually changing my mind and giving them a 2 for this. This was not good customer service and if it is this big of an issue to you then you should go into a different business. Treat your customers with respect always. This was a terrible interaction.

 8 years ago (27-12-2016)

loved going here vs the ridiculous wait at an Apple location. They saw me quickly and got my computer fixed fast

 8 years ago (08-01-2017)

Came in with a screen issue. A friend on mine who actually works for Apple warned me that they would try to say that it was accidental damage so that it would not be covered under warranty. Less than three minutes after I walked in the shop they did just that. They want to charge almost $700 for something that Apple will take care of.

 8 years ago (08-02-2017)

This review is about two months delayed. I had an issue with my 2009 MacBook Pro, which suddenly shut down and would not restart. I went to my work IT department, Apple customer service over the phone, and Apple Genius Bar - no success in starting my computer. The staff at CapitolMac were extremely welcoming, listened to all my concerns, and within 30 minutes or less were able to turn on my computer. They ran additional tests for me to ensure no other problems were present, explained to me how to problem solve the next time this occurs, and consulted with me on which laptop may be optimal for my needs for my next laptop purchase. Highly recommend this business.

 9 years ago (21-06-2016)

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CapitolMac

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