Central Texas Veterinary Specialty & Emergency Hospital

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About

Veterinary Specialty Referral Hospital.

Story

Central Texas Veterinary Specialty Hospital (CTVSH) provides referral services in Surgery, Internal Medicine, Dermatology, Rehabilitation and Conditioning, Neurology and Ophthalmology. The veterinarians at CTVSH have all completed 4-5 year specialized training programs in their respective fields. Each department functions independently, yet interacts closely to provide the best overall care possible.

An appointment with a CTVSH starts with a referral from your family veterinarian. This referral shows true concern for your pet. CTVSH works in cooperation with your veterinarian, forming a comprehensive health care team. Your veterinarian is proficient in all areas of veterinary medicine, while our doctors specialize in one area. Our diagnostics and treatments focus only on those problems which prompted the referral. CTVSH then provides your veterinarian with a complete report of your visit. All other primary health care will continue to be provided by your family veterinarian.

Address: 301 Chisholm Trail, Round Rock, TX 78681, USA

Phone: (512) 892-9038

Website

moc.hsvtc@ofni

State: Texas

City: Round Rock

Zip Code: 78681

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I have been to this establishment a total of 3 times and might go back. However, I am leaving a 1 star rating ONLY for my 3rd visit here. I initially took my dog here after she suddenly got ill (Took her during  ER hours). They were very helpful, transparent and laid out my options perfectly clear for me. After I left, my dog (of 10 years) her heal drastically got worse over night. She lost her sight and hearing and was having cluster seizures every 20-30 minutes. My family and I decided to help her pass smoothly and we chose to euthanize her. The doctor who was there for us was great. Very soft and gentle breaking everything to me. Although it was one our saddest days, the staff and doctor made it easier. Like I said, the first to visits were picture perfect. I decided to have her ashes returned to us. When I went to pick up the ashes of my dog, things just didn't play out right. I went up to the front and pretty much told them I was there to pick up my dogs ashes. The front desk associate, got up and went in the back to retrieve them. Meanwhile the other 2 or 3 associates at the desk were laughing and joking about. When the woman brought the ashes back to me, she also starts laughing and joining in on the jokes (while she has my dogs ashes in her hands). Keep in mind, this is a dog we have had for 10+ years. This was our best friend, our family member. She then hands me the ashes and basically says (while still giggling) "thanks have a good day, sorry about your loss". WOW. Completely disrespectful. I can honestly compare it to how it is when you get your receipt from a fast food restaurant. Sad and disrespectful way to handle somebody's remains of a loved one. Very upsetting. I almost wanted to say something on the spot, but didn't want to cause further harm. Very Disrespectful and unprofessional.

 8 years ago (22-03-2018)

Went here with my friend for her dog. The Vet is so smart and friendly. She's very polite and knows what she's talking about! I know my friend would recommend this place!

 8 years ago (02-03-2018)

A quality multi disciplinary veterinary hospital is difficult to find. Especially one that is not financially driven. The veterinarians care about their patients and will go above and and beyond to walk owners through difficult decision making processes regarding your pet and will offer a treatment plan that works best for you and your pet

 8 years ago (29-03-2018)

Thank God for this place. They genuinely saved my dog’s life. Thank you Dr. Theisen and all the vet techs who took such good care of him. Our happy pup is back home and completely healthy. (To clarify, this review is only about CTVSH. The overnight emergency vet, while definitely playing a huge part in saving my dog,  lacks all bedside manner.) Thank you, CTVSH!

 8 years ago (22-03-2018)

Others have rated the emergency care poorly simply because it was busy and they had to wait. It was busy, late at night, on a weekend, when I had to bring my cat in as well. Although I had just worked long hours, was very tired, and would have much rather been at home this visit was obviously unplanned.. as were the other's being treated. My cat was clearly ill and could not wait through the weekend for treatment from my normal vet, but if Drs had given him their full attention the minute we walked in the door, multiple families could have lost furbabies last night. Basically, yes I did wait.. but they were busy (bc they have no control over when emergencys happen).. got to us as quickly as possible.. and were very sincere the entire time. 
My cat needed to be admitted, but I was able to say goodnight to him and left feeling that he was in good hands with the Drs and caring techs on staff. Even on my way out, the person at the front desk asked how he was doing & what was wrong.
Over the next 24 hrs I had constant communication regarding my cat. I received multiple calls from his Dr providing test results, updates, etc. Even when it got busy again and the Dr had said he would call by a certain time, he did as soon as he was able and apologized it was a little later than anticipated. (Again, this is an environment that can't really be planned and not their fault.)
Even at discharge, they gave me another update on his status, carefully explained the medications we were going home with, and gave a few tips on how best to administer them.

All in all, this team was very considerate and sincere. They took great around-the-clock care of my cat (which obv isn't cheap, even if it is painful on the pocketbook.) I hope we never have a reason to need emergency care again, but if we do, we know where to go!

 8 years ago (10-04-2018)

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