Consulate General of Mexico Austin

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Address: 5202 E Ben White Blvd #150, Austin, TX 78741, USA

Phone: (512) 478-2866

Website

State: Texas

City: Austin

Zip Code: 78741

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I had an appointment for a passport at 9:00 am and the process was completed by 9:30. Very happy to see this place come a long way! Efficient, streamlined processes, and knowledgeable professionals!!!

 7 years ago (02-03-2018)

What: Passport Renewal Only

The Good:

I went out with my new passport in hand in 2 hours (10:40am - 12:40pm) from start to end.

The place is clean and they have everything ordered by sections, so the process is very straight forward, but anyways there are people telling you what's next.

While you're waiting you get information about other services from the consulate.

They have a cashier, and you can pay with credit card or cash.

There's plenty of parking space, this seemed an issue for the office in downtown.

The Bad:

I couldn't find any reliable information online about the requisites for passport renewal, also I found sites that contradicted each other, which I think might lead to frustration and bad reviews, because people might be rejected for not bringing the right documents. In my case I brought my own photos, and filled out a form, NOTHING OF THIS IS REQUIRED ANYMORE, they fill the form for you and take a photo.

There was a sign reading that you must pay cash for any service, which is not true, you can use a credit card (AMEX not accepted though).

 8 years ago (15-09-2017)

So I’m here to get my sons passport, they want my wife’s maiden name on her ID ?, hello she’s married to me she hasn’t had that name in her ID for 20 years. Anytime that’s a question a marriage certificate will suffice, which was good enough last time for his birth certificate, , They made her get a Matricula in order to be able to accept that as an ID to process my sons passport, currently sitting here waiting for that to get processed and I’m pretty sure they are gonna have her married name on it... SMH.

 8 years ago (06-10-2017)

Terrible service at the Consulate, along with a terrible website. Impossible to get what I needed (A Mexican Birth Certificate) without an appointment. But there are NEVER any appointments available - and they only take appointments for one week out. Book your appointment online? Doesn't work - although the website forces you to re-fill out all your information before checking the schedule. Every. Single. Time. Call them to reserve your spot? Hahahaha. Good luck, my friend. After navigating their phone system for five minutes, you're lucky if you get someone on the phone. And if you do get an actual person? They can't help you, they can't answer basic questions, and they'll tell you to go online to make your appointment. 🤦🏽‍♂️ This Consulate is a joke. The people running it are a joke. And I'd give it zero stars if I could.

 8 years ago (28-07-2017)

The worst service ever, they tell me I need just my passport to renew it.
I drive 2 and half hours to say I need my birth certificate, when I wanna get one they say they don't have the service.
what a waste of time and money to come.

 8 years ago (08-09-2017)

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Consulate General of Mexico Austin

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