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Reviews, get directions and contact details for Embassy Suites by Hilton San Antonio Riverwalk Downtown

Embassy Suites by Hilton San Antonio Riverwalk Downtown

About

The Embassy Suites San Antonio Riverwalk-Downtown is an all suites hotel located right in the heart of Downtown San Antonio on the historic Riverwalk.

Story

Welcome to our #PrettyGreat FB page. Enjoy spacious two-room suites, free cooked-to-order breakfast and complimentary drinks & snacks all night!
Company Overview
At Embassy Suites Hotels, we’ve figured out what really matters.

Like parents and kids go to bed at different times. And, while on the road, our savvy guests prefer to keep their professional and personal lives separate. That’s why we believe everyone deserves a two- room suite.

We also get that our guests, no matter how big or small, are picky about what they eat. So every morning we offer a free made-to-order breakfast, made exactly the way you like it.

And, because evening can mark the relaxing end of a hectic day, the beginning of a fun night... or both, our Evening Reception serves complimentary drinks and snacks for two hours, to everyone, every night.

We’re ready to welcome you in over 200 unique locations. So come experience all we have to offer. See for yourself what’s got everyone saying, Embassy Suites: yeah, it’s pretty great.

Embassy Suites is part of Hilton Worldwide, the leading global hospitality company with more than 3,800 hotels in 91 countries.

As a member of the Hilton portfolio of brand, Embassy Suites’ guests can earn Hilton HHonors points for each stay. Visit www.hhonors.com to join, learn about exclusive offers and track your points.
Description
What do you love about Embassy Suites? Post your thoughts, ideas, or favorite places to stay! To book a suite, visit embassysuites.com or call 1-800-EMBASSY to talk to our customer service team.

COMMUNITY GUIDELINES:

We adhere to the Facebook Statement of Rights and Responsibilities and related Facebook policies, and we expect visitors to our page to do so as well. Listed below are a few guidelines necessary to maintain a thoughtful and respectful environment.

We encourage open conversation with a few simple rules:

• We reserve the right to address factual errors.
• We will reply to comments when appropriate.
• You may not post advertisements for events, products, services, etc.
• You may not post anything that is spam or that is abusive, profane, or defamatory toward a person, entity, belief, or symbol.
• We reserve the right to delete comments and posts at our discretion.

(Embassy Suites Hotels adheres to the Hilton Worldwide Community Guidelines)

Address: 125 E Houston St, San Antonio, TX 78205, USA
Phone: (210) 226-9000
State: Texas
City: San Antonio
Zip Code: 78205


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Reviews
Paid for early check in because of an event we needed to change for since we traveled a large distance. Room was not available for check in when we arrived and we were told to come back in am hour and the room would be ready. Went back an hour and a half later and we were told it still wasn't ready. We had to change and get ready for a formal event in the lobby restroom. Rooms are in great need of updating and the rooms are not cheap. We were also not reimbursed for the early check in we paid for and never got. Employees were not helpful nor pleasant. Would never go back.
7 years ago (05-03-2018)
The room was great, the evening reception was incredible! All staff from the parking attendants, breakfast staff, front desk staff and managers were exceptionally pleasant and always very helpful. We had a wonderful time in San Antonio and staying the the Embassy Suites made it even more so!
7 years ago (08-02-2018)
Nice rooms great location for walking. Small gym but a lot of stuff. Support staff very good how ever, middle management does not seem overly customer serviced and I will not stay here again. Issue with room I told three people about that was not resolved or offered any thing for the invonvience. I am a diamond member with Hilton and very disappointed
7 years ago (01-02-2018)
They can't find my daughter irreplaceable pillow. I've given housekeeping 2 weeks before writing my review and still no pillow. The pillow was given to my 8 year old daughter 2 years ago from her cheer gym. It has the gym logo and her name on it. I can't just go buy another. Someone else from our team that stayed there at the same time also, left their Nike shoes and Sonicar toothbrush and the items have not been found either. Their lost and found is, if they find it they keep it or trash it apparently. Moral to the story, make sure you don't leave behind anything or you will never see it again.
7 years ago (19-02-2018)
Had a nice stay with them last weekend. Enjoyed the last nights of the Christmas lights on the Riverwalk without the bulk of the holiday crowds. The room was comfortable and spacious, the bed could have been a bit more comfortable. Had a great breakfast and the staff were very friendly and helpful.
8 years ago (09-01-2018)
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